Job opening - Quality Assurance Analyst - US Healthcare (Voice Process) in Hyderabad | Randstad

summary

hyderabad, telangana
permanent

job category
engineering

job details

Job Responsibilities :

BPO/Call Center Background: Must have explicit experience in a Voice-process, BPO, or Call Center environment.
Domain Expertise: Healthcare domain experience is mandatory (e.g., handling patient-related calls or provider coordinator roles).
QA Experience: Designated Quality Analyst / Call Audit background auditing voice calls.
Target Level: Analyst-level candidates only (Strictly NO Manager or Assistant Manager profiles).

Core Operational Duties

Performance Measurement: Measure customer and internal stakeholder engagement and interaction outcomes across voice and non-voice channels.
Speech Analytics Monitoring: Review calls flagged by Speech Analytics queries to ensure the agent's interaction meets expectations and flows through the appropriate query.
Dispute Resolution: Review eligible QA Score Disputes and conduct internal calibrations by having a second auditor perform the same QA audit.
Workflow Verification: Review accounts and calls for accuracy to ensure workflow accuracy and timely resolution of discrepancies.

experience

10 ...

Job Responsibilities :

BPO/Call Center Background: Must have explicit experience in a Voice-process, BPO, or Call Center environment.
Domain Expertise: Healthcare domain experience is mandatory (e.g., handling patient-related calls or provider coordinator roles).
QA Experience: Designated Quality Analyst / Call Audit background auditing voice calls.
Target Level: Analyst-level candidates only (Strictly NO Manager or Assistant Manager profiles).

Core Operational Duties

Performance Measurement: Measure customer and internal stakeholder engagement and interaction outcomes across voice and non-voice channels.
Speech Analytics Monitoring: Review calls flagged by Speech Analytics queries to ensure the agent's interaction meets expectations and flows through the appropriate query.
Dispute Resolution: Review eligible QA Score Disputes and conduct internal calibrations by having a second auditor perform the same QA audit.
Workflow Verification: Review accounts and calls for accuracy to ensure workflow accuracy and timely resolution of discrepancies.

experience

10

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quality assurance analyst - us healthcare (voice process)
- hyderabad, telangana
- permanent
Job Title: Quality Assurance AnalystLocation: HyderabadWork mode: Work from OfficeMode of interview: Face to Face Assessment & Process DetailsMettl Test Required: Candidates must clear assessments for Voice and accent, typing, and email drafting.Role Focus: Voice Process with a heavy emphasis on Quality Assurance.RCM Roles: Revenue Cycle Management (RCM) experience is completely optional as those specific roles are currently closed. Core Operational Duties
posted 25 september 2026
Job Title: Quality Assurance AnalystLocation: HyderabadWork mode: Work from OfficeMode of interview: Face to Face Assessment & Process DetailsMettl Test Required: Candidates must clear assessments for Voice and accent, typing, and email drafting.Role Focus: Voice Process with a heavy emphasis on Quality Assurance.RCM Roles: Revenue Cycle Management (RCM) experience is completely optional as those specific roles are currently closed. Core Operational Duties
show job details
quality assurance analyst - us healthcare (voice process)
- hyderabad, telangana
- permanent
experience10
posted 24 september 2026
experience10
show job details

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