summary

kuala lumpur, wilayah persekutuan
RM4,000 per month
contract
full-time

job category
advertising, marketing & public relations

job details

about the job
As a results-driven Retail Outlet Manager, you will be responsible for overseeing all aspects of daily store operations, driving sales performance, leading retail teams, and ensuring an exceptional customer experience. This role is pivotal to the success of the outlet and directly impacts business objectives, brand reputation, and financial performance.

key responsibilities

Oversee daily store operations, including opening/closing procedures, inventory management, stock replenishment, and visual merchandising standards.
Drive store revenue by leading, motivating, and coaching the retail sales team to consistently achieve and exceed monthly sales quotas.
Recruit, train, and supervise retail staff, conduct performance evaluations, manage schedules, enforce discipline, and foster a high-performing workplace culture.
Maintain superior service standards by greeting customers, addressing inquiries, and resolving complaints promptly and professionally.
Monitor cash handling processes, perform daily balancing, manage store operational budgets, and maintain accurate records of inventory, sales transactions, and financial reports.
Coordinate and execute promotional activities, marketing campaigns, and special events to boost customer footfall and maximize sales conversion.
Ensure strict adherence to company policies, SOPs, visual presentation guidelines, safety procedures, and brand standards at all times.

key performance indicators (KPIs)

Achieve designated outlet monthly sales targets.
Maintain an 80% or higher customer sales conversion rate.
Maintain a Zero Rejection rate across store operations and audit compliance.

the requirements

3 to 5 years of proven experience in retail outlet management, store supervision, or a similar leadership role in consumer products or IT retail.
Outstanding sales acumen with a proven track record of meeting and exceeding commercial targets.
Strong leadership and people management capabilities with the ability to inspire, coach, and retain frontline retail personnel.
In-depth knowledge of retail operations, POS software, stock management systems, and inventory control.
Proficiency in basic financial management, expense control, and budgeting.
Fluency in written and spoken English and Bahasa Malaysia.
Proficient in Microsoft Office (Excel, Word) and retail management applications.

about the company
Our client is a dynamic retail and consumer products enterprise committed to delivering high-quality products and exceptional customer experiences. The organization operates with integrity, innovation, and a passion for retail excellence, aiming to provide customers with premium products and outstanding service. They foster a positive, supportive workplace culture where team members can thrive and build successful long-term careers.

about the job
As a results-driven Retail Outlet Manager, you will be responsible for overseeing all aspects of daily store operations, driving sales performance, leading retail teams, and ensuring an exceptional customer experience. This role is pivotal to the success of the outlet and directly impacts business objectives, brand reputation, and financial performance.
...

key responsibilities

Oversee daily store operations, including opening/closing procedures, inventory management, stock replenishment, and visual merchandising standards.
Drive store revenue by leading, motivating, and coaching the retail sales team to consistently achieve and exceed monthly sales quotas.
Recruit, train, and supervise retail staff, conduct performance evaluations, manage schedules, enforce discipline, and foster a high-performing workplace culture.
Maintain superior service standards by greeting customers, addressing inquiries, and resolving complaints promptly and professionally.
Monitor cash handling processes, perform daily balancing, manage store operational budgets, and maintain accurate records of inventory, sales transactions, and financial reports.
Coordinate and execute promotional activities, marketing campaigns, and special events to boost customer footfall and maximize sales conversion.
Ensure strict adherence to company policies, SOPs, visual presentation guidelines, safety procedures, and brand standards at all times.

key performance indicators (KPIs)

Achieve designated outlet monthly sales targets.
Maintain an 80% or higher customer sales conversion rate.
Maintain a Zero Rejection rate across store operations and audit compliance.

the requirements

3 to 5 years of proven experience in retail outlet management, store supervision, or a similar leadership role in consumer products or IT retail.
Outstanding sales acumen with a proven track record of meeting and exceeding commercial targets.
Strong leadership and people management capabilities with the ability to inspire, coach, and retain frontline retail personnel.
In-depth knowledge of retail operations, POS software, stock management systems, and inventory control.
Proficiency in basic financial management, expense control, and budgeting.
Fluency in written and spoken English and Bahasa Malaysia.
Proficient in Microsoft Office (Excel, Word) and retail management applications.

skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

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retail outlet manager (east coast).

job details

skills

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education

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the application process.

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getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

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territory manager (construction - east my)

senior b2b project sales manager (developers & architects)

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