retention team leader - german speaker (m/f/x).

As a Team Leader, you will be responsible for leading and motivating a team of retention specialists for the German-speaking market, ensuring they achieve their targets and provide exceptional customer service (telecommunications area).

You will play a key role in guiding the team in building customer loyalty relationships and ensuring their retention and satisfaction.

What you must have:

• Fluent German (native or near native level/C2) and excellent English language skills (both written and spoken).


• At least 2 years of proven experience as a Team Leader in a call center environment.


• Previous experience in a telecom company is a plus.


• Excellent communication, interpersonal and leadership skills


• Proficient in MS Office


• Demonstrates resilience and innovative thinking


• High energy and enthusiasm to inspire others