About Art of Time / CIRKA
Art of Time (and its CIRKA boutique concept) is a premier luxury watch retailer housing prestigious Swiss and global horological brands (such as Cartier, IWC Schaffhausen, Jaeger-LeCoultre, Panerai, Ulysse Nardin, and more). We pride ourselves on delivering bespoke, high-touch shopping experiences to horology enthusiasts and high-net-worth clients.
Role Overview
The Luxury Sales Associate serves as a brand ambassador and trusted advisor. The primary goal is to curate an exceptional in-store experience, nurture long-term client relationships, and drive sales targets through expert product storytelling and white-glove client servicing.
Key Responsibilities
1. Sales & Target Achievement
- Deliver individual and boutique sales targets on a monthly and quarterly basis.
- Guide clients through the collection, articulating brand heritage, movement complications, craft, and value propositions.
- Close sales effectively while maintaining luxury brand standards and pricing policies.
2. Client Relationship Management (Clienteling)
- Build, develop, and maintain a personal client portfolio of Ultra-High-Net-Worth Individuals (UHNWIs) and watch collectors.
- Engage in proactive outreach: invitations to private previews, novelties launches, and personalized milestone gifting.
- Ensure post-purchase engagement to build loyalty, repeat business, and client referrals.
3. Boutique Operations & Visual Merchandising
- Maintain impeccable visual merchandising and display guidelines set by partner brands.
- Oversee daily inventory handling: opening/closing counts, stock transfers, display replenishment, and high-value security protocols.
- Ensure boutique upkeep matches luxury aesthetic and hospitality standards.
4. Product Knowledge & Continuous Learning
- Stay current with horological trends, novelty releases, technical watchmaking advancements, and competitor offerings.
- Participate actively in brand-led training sessions and certifications.
5. After-Sales & Customer Service
- Coordinate after-sales services, repairs, strap replacements, and warranty requests in coordination with brand service centers.
- Handle customer inquiries and complaints with discretion, empathy, and professionalism.
Qualifications & Experience
- Education: Bachelor's degree in any field (Business, Hospitality, Fashion, or Luxury Management preferred).
- Experience: 2-5 years of retail sales experience in luxury watches, fine jewelry, high-end fashion, or five-star hospitality.
- Passion for horology, fine craftsmanship, and luxury lifestyle.
Key Skills & Competencies
- Communication: Excellent verbal and written English communication; polished interpersonal skills.
- Grooming & Poise: Immaculate personal presentation adhering to luxury retail grooming guidelines.
- Commercial Acumen: Strong negotiation skills with an innate ability to cross-sell and upsell.
- Client Focus: Deep understanding of high-net-worth customer psychology and discrete, attentive service.
- Integrity: High degree of honesty and diligence when managing high-value inventory and transactions.
