POSITION | Sales Business Growth Analyst
REPORTING TO | Sales Director
HOURS OF WORK | 9.00am to 5.30pm
LOCATION | Hybrid / Richmond
DEPARTMENT | Sales & Marketing
QUALIFICATION LEVEL | 'A' Levels and/or Vocational Qualification @ level 3 (e.g. ATPI)
GRADE | 5
Company Profile
The Vegner Group is a property service group established in 1991. With over 30 years' experience the business specialises in the management of blocks of flats and offers other related services such as insurance broking, lettings management, surveying, company secretarial and the provision of concierge staff. The group has revenues of approximately £46m, and has over 500 employees, 180 of which are based at clients' buildings. We also administer the employment (payroll and HR support) for a further 100 staff employed directly by our clients.
Headquartered in Richmond the group operates from 15 locations across England. The highest concentration of staff is in the Southeast of England.
Role Purpose
The Sales Business Growth Analyst plays a critical role in converting warm and qualified opportunities into new clients, sitting directly behind the frontline business development team. The role is responsible for managing inbound enquiries, progressing leads through the sales pipeline, preparing proposals and tender responses, and ensuring a seamless handover from initial contact to signed agreement. This is primarily an office and phone-based role with a strong focus on pipeline conversion and sales process efficiency.
Working closely with Business Development Managers and the Sales Director, the post-holder will ensure no opportunity is lost through inactivity, maintain accurate CRM records, and provide the data and reporting insight that allows the wider team to prioritise effort effectively. The role requires someone highly organised, commercially aware, and confident in telephone and written communication with prospective clients.
Primary Responsibilities
- Lead Management & Pipeline Progression | Receive, qualify, and progress inbound enquiries and warm leads passed from BDMs, Odevo marketing, or partner referrals, ensuring every opportunity is actively managed through the sales funnel.
- Proposal & Tender Preparation | Prepare high-quality, tailored proposals, quotations, and tender responses for prospective clients, ensuring accuracy, compliance with company guidelines, and a compelling commercial offer.
- Outbound Follow-Up | Conduct structured follow-up calls and emails to prospects who have received proposals or attended discovery meetings, addressing objections and moving opportunities to close.
- CRM Management & Reporting | Maintain accurate, up-to-date records of all leads, opportunities, and pipeline activity in the CRM. Produce regular pipeline reports and conversion analysis for the Sales Director.
- Sales Process Support | Support the end-to-end sales process including arranging discovery calls, preparing client-facing materials, coordinating due diligence, and managing contract execution through platforms such as DocuSign.
- Objection Handling & Qualification | Confidently handle initial objections from prospective clients, qualify opportunities against agreed criteria, and escalate complex or high-value opportunities to senior BDMs where appropriate.
- Cross-Sell & Upsell Identification | Identify opportunities to introduce additional Vegner Group services to prospective and newly onboarded clients, working with BDMs to maximise revenue from each new relationship.
- Market & Competitor Intelligence | Monitor competitor activity, pricing, and market trends, feeding insight back to the Sales Director to inform proposition development and pricing strategy.
- Onboarding Handover | Coordinate a smooth handover of newly won clients to the operational and onboarding teams, ensuring all contractual, setup, and compliance requirements are completed accurately.
- Collaboration with Marketing | Work closely with the marketing team to align lead generation activity, provide feedback on lead quality, and support the development of sales collateral and case studies.
Person Profile / Skill Set
- Proven experience in a sales support, inside sales, or 2nd line sales role - ideally within property, financial services, or a B2B environment
- Strong telephone manner and written communication skills with the confidence to handle objections and close
- Experience preparing proposals, tender documents, or commercial quotations
- Proficiency in CRM systems and Microsoft Office (particularly Word and Excel)
- Highly organised with strong attention to detail and the ability to manage a large volume of concurrent opportunities
- Commercially aware with the ability to understand client needs and match them to service propositions
- Self-motivated and results-driven with a demonstrable track record of pipeline conversion
- Ability to work independently and collaboratively within a fast-paced sales environment
- Knowledge of block management, leasehold property, or property services - desirable but not essential
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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