JD : Transition Manager (SDM)
Experience: 9 – 12 Years
- Set project timeline
- Must have Strong Experience in "Program management" or "Project Management"
- Must have Experience in managing transition/ Projects in Banking processes
- Monitor project deliverables
- Update relevant stakeholders or team members on the project progress
- Coach and support project team members with tasks you assign them
Education Guidelines (Typical):
- Bachelor's Degree or equivalent experience
- Strong business acumen in project planning and management
- Strong verbal, written, and organizational skills
Areas of Responsibilities:
Transition Management:
Gain an in-depth understanding of Client requirements, expectations (SLAs, performance parameters etc.), standards and procedures and help establish exit (gating) criterion for the transition phases
Setup the transition/project management, track & report, governance of all transitions supported in line with the agreed transition methodology, framework and tools
Track scope changes and raise relevant CR's
Understand the contractual requirements from both client and company perspective
Help transition lead formulate strategies and plans for setting up a transition environment following a RFP win
Remind PM towards commercial transition project milestones (if any) and ensure that invoices are raised by the project manager with reference to these dates and/or on completion of deliverables
Review the outcome of the Transition deliverables to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and client satisfaction
Establish communication plan & ensure it is followed (both internal & external)
Monitor, evaluate & report risks during each phase of transition Pre-Contract Phase
Support RFP/RFIs and client visits
Delivery Support:
- Help the transition manager Implement the change management plan
- Work with the delivery team and handhold them to ensure that there is a smooth transition into the steady state
Governance:
- Raise relevant CRs as part of the post contract due diligence process
- Drive escalation processes for resource issues, delayed project phases such as non-progress of KT, missed deadlines and other planning issues
- Responsible for timely resolution of escalated issues and implementing appropriate corrective actions Ensure Transition processes in line with the transition methodology (managing risk, governance, quality assurance, issue resolution, reporting)
- Ensure Transition is within time and budget and meet the required level of quality
Knowledge Transition:
- Plan and facilitate KT sessions during the Acquisition period and report progress to the Client Transition Management team
- Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose unique staffing solutions
- Conduct and participate in risk audits, propose and implement mitigation plans for KTs that are hostile or that which are inadequate
- Ensure the team adhere to the Transition plan and KT process frameworks
Sales Support:
- Work as part of the RFP team for any new or existing account and be responsible for the Transition Plan
People Management:
- Guide Transition Analysts/Members, if any
- Provide inputs to the Transition Director to assist him in identifying cross-skilling/ training needs"
Behavioral Skills:
- Targeted professional must be confident, and able to communicate with people at all levels in various industries.
- They must be responsible, knowledgeable, convincing and able to adapt to change.
- The skills for Transition Managers vary greatly depending on the industry in which they are employed, however the most basic skills required are: (1) Confident communication and client handling; (2) Multitasking; (3) Organizational skills; (4) Program Management & Obviously Domain knowledge
Industry:
- Banking
- Financial Services
- Information Technology & Services
Employment Type:
- Full Time
Job Functions
- Project Management
JD : Transition Manager (SDM)
Experience: 9 – 12 Years
- Set project timeline
- Must have Strong Experience in "Program management" or "Project Management"
- Must have Experience in managing transition/ Projects in Banking processes
- Monitor project deliverables
- Update relevant stakeholders or team members on the project progress
- Coach and support project team members with tasks you assign them
Education Guidelines (Typical):
- Bachelor's Degree or equivalent experience
- Strong business acumen in project planning and management
- Strong verbal, written, and organizational skills
Areas of Responsibilities:
Transition Management:
Gain an in-depth understanding of Client requirements, expectations (SLAs, performance parameters etc.), standards and procedures and help establish exit (gating) criterion for the transition phases
Setup the transition/project management, track & report, governance of all transitions supported in line with the agreed transition methodology, framework and tools
Track scope changes and raise relevant CR's
Understand the contractual requirements from both client and company perspective
Help transition lead formulate strategies and plans for setting up a transition environment following a RFP win
Remind PM towards commercial transition project milestones (if any) and ensure that invoices are raised by the project manager with reference to these dates and/or on completion of deliverables
Review the outcome of the Transition deliverables to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and client satisfaction
Establish communication plan & ensure it is followed (both internal & external)
Monitor, evaluate & report risks during each phase of transition Pre-Contract Phase
Support RFP/RFIs and client visits
Delivery Support:
- Help the transition manager Implement the change management plan
- Work with the delivery team and handhold them to ensure that there is a smooth transition into the steady state
Governance:
- Raise relevant CRs as part of the post contract due diligence process
- Drive escalation processes for resource issues, delayed project phases such as non-progress of KT, missed deadlines and other planning issues
- Responsible for timely resolution of escalated issues and implementing appropriate corrective actions Ensure Transition processes in line with the transition methodology (managing risk, governance, quality assurance, issue resolution, reporting)
- Ensure Transition is within time and budget and meet the required level of quality
Knowledge Transition:
- Plan and facilitate KT sessions during the Acquisition period and report progress to the Client Transition Management team
- Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose unique staffing solutions
- Conduct and participate in risk audits, propose and implement mitigation plans for KTs that are hostile or that which are inadequate
- Ensure the team adhere to the Transition plan and KT process frameworks
Sales Support:
- Work as part of the RFP team for any new or existing account and be responsible for the Transition Plan
People Management:
- Guide Transition Analysts/Members, if any
- Provide inputs to the Transition Director to assist him in identifying cross-skilling/ training needs"
Behavioral Skills:
- Targeted professional must be confident, and able to communicate with people at all levels in various industries.
- They must be responsible, knowledgeable, convincing and able to adapt to change.
- The skills for Transition Managers vary greatly depending on the industry in which they are employed, however the most basic skills required are: (1) Confident communication and client handling; (2) Multitasking; (3) Organizational skills; (4) Program Management & Obviously Domain knowledge
Industry:
- Banking
- Financial Services
- Information Technology & Services
Employment Type:
- Full Time
Job Functions
- Project Management
