senior engineer, global product support.

Key Responsibilities・Provide expert-level technical support for advanced PECVD and plasma-based equipment・Diagnose, troubleshoot, and resolve complex electro-mechanical, plasma, and software-related issues escalated beyond first-line support・Lead root cause analysis and clearly communicate issues, countermeasures, and expectations to customers and internal teams・Work closely with engineering teams in Tama on design feedback, reliability improvements, and maintenance enhancements・Support system installations, upgrades, engineering change implementations, and customer technical training・Coordinate technical and administrative support activities including installation, repair, preventive maintenance, and upgrades at customer sites・Report design, reliability, and maintenance issues to design and software engineering teams・Communicate directly with customers (engineers through management-level stakeholders such as Directors and VPs)・Collaborate with a global support team across Japan, Korea, and Arizona・Travel globally up to 50% of the time (up to approximately six months per year)

求められる経験
・Bachelor’s degree in Mechanical, Electrical, Aeronautical Engineering, or related science (practical experience is considered more important than formal education)
・At least 5 years of hands-on experience with PECVD / plasma technologies preferred
・Strong background in troubleshooting semiconductor manufacturing equipment
・Experience with plasma-related processes (e.g., PECVD, etching); experience at semiconductor companies preferred
・Ability to communicate effectively in English and Japanese for internal and external discussions, including U.S.-based customers
・Proven customer-facing experience with the ability to explain issues, root causes, and manage expectations
・Strong sense of ownership with the ability to drive issues end to end and follow through to resolution
・Willingness and ability to travel globally (up to 50%)
・Eligible to work in Japan (working visa acceptable)

保険
健康保険,厚生年金保険,雇用保険,労災保険

待遇・福利厚生
-

休日休暇
日曜日,土曜日,祝日

給与
年収600 ～ 1,250万円

賞与
-
雇用期間
期間の定めなし