senior motor claims consultant.

• Manage the end-to-end lodgement, assessment, and settlement process for a dedicated portfolio of commercial fleet, SME, and motor claims.
• Act as a direct advocate for clients during stressful times—proactively managing expectations, interpreting policy wordings, and negotiating directly with insurers, assessors, and smash repairers to secure fair and timely outcomes.
• Conduct initial liability assessments, evaluate fault vs. non-fault scenarios, and coordinate excess waivers and third-party recovery processes.
• Liaise closely with Account Managers and Brokers to flag key claims trends, loss ratios, and coverage updates ahead of portfolio renewals.
• Maintain accurate, compliant file notes and claims documentation within broker management systems.

This role will suit a proactive claims professional or an assistant broker with solid claims experience who wants to take the next step in their career, champion client advocacy, and join a successful business.

Demonstrated skills

• 2–5 years' experience handling motor claims within an insurance broking, insurer, or TPA environment.
• Solid understanding of motor policy wordings, liability principles, Australian road rules, and repair assessment workflows.
• Strong negotiation, conflict resolution, and problem-solving skills to push back on insurer declinations and resolve repair bottlenecks.
• Knowledge of Insight (Steadfast system) or similar broking platforms (e.g., WinBEAT) is highly regarded.
• Tier 2 or Tier 1 General Insurance Compliance qualifications are advantageous.
• Excellent verbal and written communication skills with a customer-first, empathetic approach.

Benefits

• Attractive salary package reflective of experience
• Highly collaborative, supportive, and energetic team culture
• Clear career progression pathways into Senior Claims, Account Broking, or Client Management
• Ongoing training, ANZIIF study support, and professional development
• Fun social events and regular team celebrations

To apply for this role, click on the 'Apply Now' button or email yessica.pena@randstad.com.au or contact me directly on 0478 269 931 for a confidential discussion.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.