Role Overview
We are seeking an experienced and detail-oriented professional to manage and optimize our customer relationship processes while providing comprehensive support across Sales, Finance, Service, and Operations. This role requires strong organizational skills, a proactive approach to problem-solving, and the ability to build and maintain high-value relationships with customers, vendors, and internal stakeholders.
Key Responsibilities
Sales & Customer Support
- Provide end-to-end support for customer relationship management, ensuring timely and accurate handling of inquiries, quotes, and tenders.
- Assist Business Development Managers with overflow quotations and tender submissions.
- Deliver exceptional customer service by offering accurate advice on inventory levels, lead times, and payment-related queries.
- Build and maintain strong relationships with customers and vendors to enhance satisfaction and loyalty.
Finance & Compliance Support
- Collaborate with Accounts Payable and Accounts Receivable teams to resolve payment allocation queries, credit applications, and escalated customer credit issues.
- Support preparation of end-of-month financial reports and ensure compliance with statutory requirements for service locations.
Data Management & Reporting
- Maintain accurate data entry across HRMS and SAP systems, including service and part sales orders, purchase requisitions, and cost tracking.
- Generate and analyze reports to support operational and financial decision-making.
Service Coordination
- Oversee onboarding, exit processes, and disciplinary matters for service personnel.
- Ensure compliance with training, licensing, and safety requirements for site-based work.
- Coordinate travel, accommodation, and implementation of HR policies for service teams.
Inventory & Procurement
- Manage stock accuracy between physical inventory and SAP records, investigating discrepancies.
- Administer annual stock take and ensure adherence to inventory control processes.
- Handle goods receipting and purchasing activities in line with company policies.
Office Administration
- Maintain efficient office operations, including reception duties, mail handling, and supply management.
- Coordinate uniform orders and ensure availability of office supplies.
Fleet & Leasing Management
- Source and manage vehicle leasing requirements, including quotes, specifications, and accident handling.
- Maintain leasing records and ensure timely payment of invoices for rent and utilities.
- Coordinate repairs and maintenance for branch facilities.
Qualifications & Skills
- Proven experience in CRM systems and sales support functions.
- Strong knowledge of SAP and HRMS platforms.
- Excellent communication and relationship-building skills.
- High attention to detail with strong organizational and multitasking abilities.
- Ability to work collaboratively across multiple departments.
