service engineer.

• Technical support – Schuecal software, System/ Catalogue & shop drawing training.
• Fabrication and assembly training.
• Installation training and site audits.
• Resolving customer complaints. Job Description:
Service Engineering:
• Assisting in preparing Order list, Cutting optimization, Cutting list by using Schuecal& AutoCAD
• Assisting in preparing fabrication details by using Schueco System catalogues& DocuCentre.
• Assisting in System fabrication as per Schueco catalogues & custom drawings.
• Assisting in System installation as per Schueco standards.
• Assisting to the fabricators to make quality product as per (SOP) Standard Operating Procedures
• Visiting customer factory / site to assure quality product as per Schueco standards with reports.
• Visiting and address project sites reported with customer complaints aliased with customer care division.
• Periodic visits and audits of projects responsible to monitor the progress and ensure
right level of quality. Customer Satisfaction and Relationship Management:
• Establish and maintain good relationships with customers, understanding their needs to improve service support.
• Develop good relationship with the fabricator partners and support them with training & developing their skills and quality of execution. Help them upgrade to Premium
partners. Qualifications and Skills:
• Bachelor's degree in Mechanical or Civil Engineering preferred or, a related field. For experienced candidates,Diploma in Engineering qualification will also be considered.
• 4+ years’ experience in the same industry i.e. Façade and Fenestration.
• Good communication and interpersonal abilities to build and maintain customer relationships.
• Good knowledge of reading Engineering Drawings, MS Office and AutoCAD is a must.

experience

6