About Hamilton
Hamilton Nordic AB is the Nordic branch of the Swiss Hamilton Group, a world-leading pioneer in high-tech laboratory automation and process technology. Based in Kista, the company is responsible for sales, service, and support across the Swedish, Norwegian, and Danish markets. The business focuses primarily on delivering advanced liquid handling robotics for automated workflows and precision sensors for process measurement. These solutions are critical for customers ranging from pharmaceutical research and cell analysis to large-scale production within the biopharmaceutical, chemical, and brewing industries. By combining innovative technology with expertise and long-term service agreements, Hamilton Nordic strives to streamline customer processes and contribute to medical and industrial progress in the region.
An opportunity has now opened for a Service Sales Coordinator to join the company!
Your Profile
We are looking for a confident communicator who can engage customers, negotiate terms, and influence outcomes. A individual with a natural ability to collaborate effectively across different teams and build strong relationships. You possess analytical skills combined with a solution-oriented attitude, enabling you to tackle challenges constructively. To succeed in this role, you work in a structured manner, take full ownership of your areas of responsibility, and have the drive to complete tasks with high quality. As a person, you are service-minded, results-driven, and possess strong organizational skills that allow you to prioritize effectively and manage your time efficiently. You see opportunities, follow up proactively, and take ownership of result, you’re comfortable driving revenue, not just handling requests
Job Duties
In this role, it is essential that you contribute positively to the collective efforts of the service organization and play an active part in competence and knowledge-sharing with your colleagues. To ensure the highest quality of delivery, you are expected to participate in relevant training to both enhance and maintain your expertise, while being an engaged participant in meetings and events with the Nordic team. Through close collaboration, you will also participate in regular follow-up meetings with your Team Leader and Service Manager to review goals and development.
More specifically, your duties will include:
- Responsibility for the service contract business.
- Preparing quotes for service agreements and other service-related tasks.
- Managing negotiations, follow-ups, closing deals, and invoicing for quotes.
- Monitoring expiring warranties and service agreements.
- Supporting the sales team with service quotes and inquiries related to tenders/procurements.
- Supporting the service organization with administrative activities.
- Maintaining D365 (ERP system).
- Compiling documentation and reports.
- Acting as a communication link between the customer and Hamilton to ensure efficient service delivery.
Qualifications
- Knowledge of the Life Science industry or a similar relevant field.
- Experience in inside sales
- Excellent communication skills in at least one Nordic language.
- Fluent in English, both written and spoken.
- Generally strong IT skills.
- Valid driver’s license (Class B).
- Valid passport.
Other Information
- Application Deadline: 26 April
- Extent of Position: 100%
- Location: Kista
In this recruitment, Hamilton is collaborating with Randstad Life Sciences. If you have questions regarding the position, you are warmly welcome to contact Recruitment Consultant Midia Hussein via email: midia.hussein@randstad.se. Interviews are conducted on a rolling basis, and the position may be filled before the application deadline. Please submit your application as soon as possible.
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