team manager - pex-gen ai.

transformation opportunities, and the ability to articulate complex problems and
solutions effectively. 
Drive continuous improvement culture through training, co-ordination and
implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO 
Key Responsibilities: 
 Drive a continuous improvement culture through training, coordination, and
implementation of Lean/Six Sigma principles in day-to-day KPO/BPO
operations. 
 Understand and articulate problems/issues in a timely and accurate manner from
delivery/operations teams. 
 Lead and participate in exploring (Process Assessment) and implementing
AI/GenAI/Agentic AI-driven solutions for problems and process bottlenecks. 
 Prepare business cases, project charters, Automation Assessments (RPA),
Business Requirement Documents (BRD), and use cases, with a focus on GenAI
integration where applicable. 
 Actively contribute to change implementation initiatives on the floor, including the
adoption of new technologies and AI tools. 
 Conduct Baselining of Metrics, Cost Benefit Calculation, Analytical intervention to
provide insights for process improvements. 
 Report issues related to problems/opportunities to transformation leaders,
highlighting potential AI/ GenAI applications. 
 Play a pivotal role in executing the transformation governance model to build a
continuous improvement and innovation culture. 
 Lead and mentor a team of specialists, fostering their growth in transformation
methodologies and GenAI applications. 
Profile of Desired Candidate: 

 Must have 5+ years of work experience with a minimum of 3 years of relevant
experience in process improvement, transformation using GenAI or Agentic AI
initiatives. 
 Must be certified with working knowledge on AI, GEN AI, Agentic AI, RPA tools 
 Preferred to be a certified black belt from a reputed certifying body/organization
(e.g., ASQ or equivalent) with excellent command in Lean/Six
Sigma methodology.  
 Must have experience in relevant T&S domains & reputed KPO is preferred. 
 Demonstrated experience in implementing or managing GenAI projects or
solutions. 
 Must have excellent analytical, presentation, & communication skills. 
 Should be a self-starter with a proactive approach to identifying and
implementing innovative solutions. 
 Must have experience in managing customer independently 
Experience: 10+ years 
Education: UG - Any Graduate/ PG  - Any Specialization (Analytics, Data Science,
Transformation etc) – preferably from tire 1 or 2 MBA colleges 
Certification: Certified in all or few - AI, GEN AI, Agentic AI, RPA tools (preferred) 
         LSS Black Belt/ Green Belt Certification (good to have) 
Industry Type: BPO/KPO/Digital Operations (T&S; CoMo) 
Location & mode of working: Hyderabad – 5 days WFO 

experience

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