This role is a Technical Administrative Assistant within the Building Department (City Planning, Safety and Amenity directorate). It is classified at the Band 4 local government level and reports directly to the Municipal Building Surveyor.
The primary objective is to provide end-to-end administrative and coordination support to the Building Permits and Inspections (Bpi) team. You serve as the operational backbone for building surveyors and enforcement officers, ensuring that inquiries, statutory paperwork, investigations, and customer interactions run smoothly.
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Enforcement & Investigation Support:
- Support the Building Enforcement Officer by liaising with residents and complainants.
- Maintain both digital and physical registers for building complaints and investigations.
- Draft formal incoming and outgoing correspondence regarding enforcement actions.
- Coordinate the inspection calendar for site investigations.
Customer Service & Frontline Communication:
- Act as a key point of contact for telephone and front-counter building inquiries from residents, builders, and external agencies.
- Monitor and triage the daily team inbox, re-directing inquiries to the appropriate technical officers.
- Handle complaints or difficult/irate callers with diplomacy, empathy, and professional de-escalation.
Records & Workflow Administration:
- Process statutory building applications.
- Maintain clean electronic and physical filing systems.
- Compile data for monthly statistical reports covering investigation actions.
- Assist with the council's ongoing digitisation of building services.
Decision-Making & Authority
- Day-to-day Independence: You operate within established procedures to resolve routine administrative tasks, structure correspondence/spreadsheets, and handle client inquiries.
- Escalation: Technical statutory decisions and formal approvals remain with the Municipal Building Surveyor and technical officers; you escalate non-routine or complex matters as needed.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
