summary

bucuresti, bucuresti
permanent

job category
other

job details

Job description

The hiring company is a leading global provider of water and hygiene solutions. With a presence in 130 countries across six continents and a team of over 16,500 professionals, the organization operates 70 manufacturing facilities worldwide. Recognized as a 2025 Best Managed Company Gold Standard honouree, the employer prides itself on delivering excellence and fostering a supportive, high-performing workplace. ...

✔ Work model: Hybrid
✔ Office location: Grozăvești, Bucharest
✔ Working hours: 09:00 – 18:00 (Monday to Friday)

Requirements

Bachelor's degree.
Previous experience in technical service.
Fluent in English (spoken and written) - C1 level.
Experience working with SAP and Salesforce.

Key Responsibilities

Plan and dispatch emergency service requests through Salesforce Service Cloud.
Manually schedule and coordinate same-day service activities.
Mass-load equipment records into the system.
Create service orders in SAP based on installation request forms or SmartStart tools.
Plan and dispatch installation activities through Salesforce Service Cloud.
Generate service orders in SAP based on scheduled maintenance matrices.
Plan and dispatch preventive maintenance activities through Salesforce Service Cloud.
Communicate with Technical Customer Service (TCS) business partners across different countries.
Collaborate with local teams and field technicians to coordinate planning activities.
Prepare service level reports and update customer portals with relevant service information.

Benefits

Benefits platform: 950 RON/month
Christmas and Easter bonuses: 500 RON each
Holiday allowance: 50% of the gross monthly salary
Annual performance bonus: up to two full monthly salaries
Employee referral bonus
Paid annual leave: 21 vacation days, plus your birthday off and one additional vacation day for each year of service
Life insurance and private medical services
On-site gym and relaxation area
70% employee discount on the company's products

Apply now!

Job description

Requirements

Bachelor's degree.
Previous experience in technical service.
Fluent in English (spoken and written) - C1 level.
Experience working with SAP and Salesforce.

...

Key Responsibilities

Plan and dispatch emergency service requests through Salesforce Service Cloud.
Manually schedule and coordinate same-day service activities.
Mass-load equipment records into the system.
Create service orders in SAP based on installation request forms or SmartStart tools.
Plan and dispatch installation activities through Salesforce Service Cloud.
Generate service orders in SAP based on scheduled maintenance matrices.
Plan and dispatch preventive maintenance activities through Salesforce Service Cloud.
Communicate with Technical Customer Service (TCS) business partners across different countries.
Collaborate with local teams and field technicians to coordinate planning activities.
Prepare service level reports and update customer portals with relevant service information.

Benefits

Benefits platform: 950 RON/month
Christmas and Easter bonuses: 500 RON each
Holiday allowance: 50% of the gross monthly salary
Annual performance bonus: up to two full monthly salaries
Employee referral bonus
Paid annual leave: 21 vacation days, plus your birthday off and one additional vacation day for each year of service
Life insurance and private medical services
On-site gym and relaxation area
70% employee discount on the company's products

Apply now!

experience
3-5 ani experiență // 3-5 years experience
skills
- adaptabilitate
qualifications
- 'nicio calificare necesara
education
short-term university studies- bachelor's degree

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technical customer service planner with english.

job details

Job description

Job description

experience

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

related jobs.

technical customer service with french (hybrid)

technical customer support cu germana (on site)

technical support&projects coordinator

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