summary

lisbon or porto, lisboa
permanent

job category
customer service & call center

job details

Procuras um novo desafio no setor das telecomunicações?

Se é fluente em Alemão e tens paixão por tecnologia e por comunicação, junta-te à nossa equipa dinâmica e contribui para oferecer uma experiência de atendimento ao cliente de excelência.

_____________________________________________________________________________________________________________________________________________

...

Procuras um novo desafio no setor das telecomunicações?

Se é fluente em Alemão e tens paixão por tecnologia e por comunicação, junta-te à nossa equipa dinâmica e contribui para oferecer uma experiência de atendimento ao cliente de excelência.

_____________________________________________________________________________________________________________________________________________

Are you looking for a new challenge in the telecommunications sector?

If you are fluent in German and passionate about technology and communication, join our dynamic team and help us deliver an excellent customer experience.

key responsibilities
- Prestar suporte técnico especializado e personalizado aos clientes, garantindo a resolução de problemas de forma eficaz.
- Identificar, diagnosticar e solucionar questões técnicas relacionadas com serviços de telecomunicações.
- Gerir o relacionamento com o cliente, garantindo a sua máxima satisfação.
- Integrar uma cultura de melhoria contínua e participar em ações de formação inovadoras.
  ________________________________________________________________________________________________________________________________________
- Provide specialized and personalized technical support to customers, ensuring effective and timely problem resolution.
- Identify, diagnose, and solve technical issues related to telecommunications services.
- Manage customer relationships, ensuring maximum satisfaction.
- Integrate a culture of continuous improvement and participate in innovative training programs.
skills
- Fluência Nativa ou Avançada em Alemão (Obrigatório).
- Interesse e/ou experiência prévia em fibra ótica, redes e troubleshooting técnico (valorizado).
- Forte apetência por tecnologia, com bons conhecimentos de informática e sistemas.
- Excelentes capacidades de comunicação e orientação para o cliente.
- Disponibilidade para trabalhar em horários rotativos.
  ________________________________________________________________________________________________________________________________________
- Native or Advanced Fluency in German (Mandatory).
- Interest and/or previous experience in fiber optics, networks, and technical troubleshooting (valued).
- Strong affinity for technology, with good IT and systems knowledge.
- Excellent communication skills and customer orientation.
- Availability to work rotating shifts.

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german technical customer support (m/f/x)
- lisbon or porto, lisboa
- permanent
Are you looking for an opportunity to work with the German language, helping customers from the German market of a grand european telecommunications company?We are looking for German speaking candidates living in Lisbon or Porto, to join a technical customer support team, with excellent career growth opportunities and contract made directly by the company.
posted 20 november 2025
Are you looking for an opportunity to work with the German language, helping customers from the German market of a grand european telecommunications company?We are looking for German speaking candidates living in Lisbon or Porto, to join a technical customer support team, with excellent career growth opportunities and contract made directly by the company.
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technical support assistant (m/f/x) - german / alemão.

job details

key responsibilities

skills

share this job.

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

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german technical customer support (m/f/x)

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