- Ability to thrive under a detail-oriented, and high-standard leadership style, with a strong passion for self-discipline and professional growth.
- Flexibility to align with regionalized management structures and adapt to localized training needs within assigned territories.
- Passion for outdoor sports, technical apparel, or premium retail industries is highly preferred.
- Execute daily retail training, front-line sales techniques, and customer service standards across regions; monitor training KPIs to ensure standard operating procedures (SOP) are perfectly implemented at the store level.
- Collaborate with the Service Team to optimize premium consumer experience standards, elevating the brand's luxury-level service positioning in retail stores.
- 3 to 6+ years of training experience within top-tier outdoor sports, luxury retail, premium sports performance, or fast-paced lifestyle brands.
- Proven experience in either Instructional Course Design (Project Track) or High-Volume Retail Field Training (Routine Track).
- Experience working within a matrix regional retail structure (managing sub-regions or specific districts) is a strong plus.
- Exceptional attention to detail, strong logic, and the ability to maintain high execution quality under strict standards.
- Outstanding public speaking, storytelling, and classroom facilitation skills, with the ability to inspire frontline retail staff.
- Strong capability in training material design, PPT/keynote layout, and converting technical product knowledge into digestible retail language.
- Deep understanding of consumer psychology, retail operations, and experiential service in the premium retail market.
- High emotional intelligence, strong resilience, and an agile mindset to adapt to a fast-scaling organization.
