transition manager.

with the agreed transition methodology, framework and tools
• Track scope changes and raise relevant CR's
• Understand the contractual requirements from both client and Cognizant perspective
• Help transition lead formulate strategies and plans for setting up a transition environment following a
RFP win
• Remind PM towards commercial transition project milestones (if any) and ensure that invoices are
raised by the project manager with reference to these dates and/or on completion of deliverables
• Review the outcome of the Transition deliverables to determine any corrective actions that could be
taken to improve future delivery in terms of cost, quality and client satisfaction
• Establish communication plan & ensure it is followed (both internal & external)
• Monitor, evaluate & report risks during each phase of transition Pre-Contract Phase
• Support RFP/RFIs and client visitsDelivery Support:
• Help the transition manager Implement the change management plan
• Work with the delivery team and handhold them to ensure that there is a smooth transition into the
steady stateGovernance:
• Raise relevant CRs as part of the post contract due diligence process
• Drive escalation processes for resource issues, delayed project phases such as non-progress of KT,
missed deadlines and other planning issues
• Responsible for timely resolution of escalated issues and implementing appropriate corrective actions•
Ensure Transition processes in line with the transition methodology (managing risk, governance, quality
assurance, issue resolution, reporting)
• Ensure Transition is within time and budget and meet the required level of qualityKnowledge Transition:
• Plan and facilitate KT sessions during the Acquisition period and report progress to the Client
Transition Management team
• Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary •
Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose
unique staffing solutions
• Conduct and participate in risk audits, propose and implement mitigation plans for KTs that are hostile
or that which are inadequate
• Ensure the team adhere to the Transition plan and KT process frameworksSales Support:
• Work as part of the RFP team for any new or existing account and be responsible for the Transition
PlanPeople Management:
• Guide Transition Analysts/Members, if any
• Provide inputs to the Transition Director to assist him in identifying cross-skilling/ training needs"

experience

15