社名
社名非公開
職種
フィールドサービスエンジニア
業務内容
...
Service Manager, JPY ~12.5M (Yokohama)【Job Description】■ Sales Strategy ＆ Growth• Responsible for hiring, training, and mentoring technical information specialists• Establish, monitor and report performance metrics to ensure timely and accurate customer support.• Assist in the planning of annual warranty budget to align expenses with organizational goals and forecasted • Review, interpret and enforce warranty policies, ensuring clear communication • Oversee the warranty claims process to ensure accurate, efficient handling and timely resolutions ■ Customer Product care• Identify product quality issues through analysis of field input, customer complaints, and technical assistance • Collaborate with engineering, manufacturing, marketing, and sales to prioritize and implement corrective.• Administer and coordinate necessary product stop shipments with manufacturing and field personnel.• Lead corrective action project teams as needed.• Resolve non－typical technical assistance issues through direct communication with customers.
求められる経験
必須（MUST）
■ Requirements
Excellent leadership skills; 2＋ years of team leadership experience preferred.
Business English ＆ Japanese is a must.
Experience managing after－sales support functions, such as warranty administration, customer support, and quality assurance.
歓迎（WANT）
■ Proffered
B2B ＋ tangible service or customer service experience
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収900 ～ 1,300万円
賞与
-
雇用期間
期間の定めなし
show more
社名
社名非公開
職種
フィールドサービスエンジニア
業務内容
Service Manager, JPY ~12.5M (Yokohama)【Job Description】■ Sales Strategy ＆ Growth• Responsible for hiring, training, and mentoring technical information specialists• Establish, monitor and report performance metrics to ensure timely and accurate customer support.• Assist in the planning of annual warranty budget to align expenses with organizational goals and forecasted • Review, interpret and enforce warranty policies, ensuring clear communication • Oversee the warranty claims process to ensure accurate, efficient handling and timely resolutions ■ Customer Product care• Identify product quality issues through analysis of field input, customer complaints, and technical assistance • Collaborate with engineering, manufacturing, marketing, and sales to prioritize and implement corrective.• Administer and coordinate necessary product stop shipments with manufacturing and field personnel.• Lead corrective action project teams as needed.• Resolve non－typical technical assistance issues through direct communication with customers.
求められる経験
必須（MUST）
■ Requirements
Excellent leadership skills; 2＋ years of team leadership experience preferred.
...
Business English ＆ Japanese is a must.
Experience managing after－sales support functions, such as warranty administration, customer support, and quality assurance.
歓迎（WANT）
■ Proffered
B2B ＋ tangible service or customer service experience
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収900 ～ 1,300万円
賞与
-
雇用期間
期間の定めなし
show more
