windows support engineer.

*** 12 month contract position ***

*** Candidates must be eligible for security clearance (5+ years in Canada) ***

*** Hybrid: On-site in Ottawa ***

*** Full-Time (37.5 hours per week) ***

Advantages
•Work with modern technologies including cloud platforms, automation, and Infrastructure as Code (IaC).
•Support critical enterprise systems in a large-scale, high-impact environment.




Responsibilities
•Deploy, configure, maintain, and upgrade Windows Server environments across on-premise and cloud platforms.
•Provide Level 2 technical support for infrastructure, applications, and platform services via ServiceNow.
•Troubleshoot and resolve complex system and performance issues in production environments.
•Monitor server performance, capacity, and availability to ensure optimal system operation.
•Develop, implement, and support automation and Infrastructure as Code (IaC) solutions using tools such as PowerShell, Ansible, Terraform, or Azure.
•Manage and support Windows Server technologies including Group Policy, SCCM, and related services.
•Perform system upgrades, patches, and configuration changes in accordance with change management processes.
•Create and maintain detailed technical documentation, SOPs, and root cause analysis reports.
•Collaborate with application owners, developers, and infrastructure teams to resolve incidents and improve service delivery.
•Identify opportunities to improve performance, efficiency, and operational processes within the environment.

Qualifications
•Post-secondary education in Computer Science, Information Technology, or a related field.
•3+ years of experience supporting critical applications in hybrid (on-premise and cloud) environments.
•2+ years of hands-on experience with Windows Server administration (Windows Server 2016–2022).
•Strong experience with Microsoft Group Policy and SCCM.
•Experience with performance and capacity monitoring of enterprise servers.
•Experience with Infrastructure as Code (IaC) tools such as Ansible, Terraform, or Azure.
•Proficiency in scripting (PowerShell, Python, or Ansible playbooks).
•Experience supporting large-scale, multi-tier production environments.
•Strong understanding of Windows Server architecture and support best practices.
•Proven ability to prioritize tasks, manage multiple workstreams, and meet deadlines.
•Experience with change management processes (asset).
•Strong documentation skills, including SOPs, diagrams, and knowledge transfer materials (asset).

Summary
If you're qualified and interested please submit your resume and one of our experienced Recruiters would be happy to give you a call. Thank you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.