workplace manager.

 Drive employee experience initiatives, well-being programs, and feedback loops.

2. Soft Services Operations Management
 Oversee housekeeping, pantry, office support, mailroom, waste management, and pest
control services.
 Implement structured cleaning schedules including high-frequency washrooms and high-
traffic areas.
 Ensure adherence to cleaning SOPs, machine & chemical usage, MSDS, color coding.
 Monitor pantry service excellence—timely service, hygiene, replenishments, equipment
upkeep.
 Track consumables usage, cost control, and preventive maintenance of machines.

3. Helpdesk & Service Level Management
 Own workplace helpdesk operations (CAFM/ServiceNow or equivalent).
 Ensure timely logging, routing, and closure of tickets with SLA/TAT compliance.
 Analyze trends, reduce backlog, and drive RCA/CAPA for repeated issues.
 Publish daily/weekly/monthly MIS for leadership visibility.

General
4. Vendor Governance & Performance Management
 Manage IFM/Soft Services vendors; validate manpower deployment vs. BOQ.
 Conduct daily/weekly/monthly quality audits and publish SLA/KPI scorecards.
 Maintain checklists, attendance records, deployment sheets, and escalations.
 Review vendor bills, consumption logs, GRNs, and ensure zero leakage.
 Ensure vendors meet grooming, training, safety, and performance expectations.

5. Events, Engagement & Communication
 Plan and manage all site-level events: townhalls, celebrations, HR programs, CSR activities.
 Coordinate event logistics—seating, branding, AV, décor, F&B, safety clearances.
 Manage internal communication: workplace updates, etiquette reminders, outage notices,
weekly digests.
 Ensure ergonomic, comfortable, and customer-centric meeting/event setups.

6. Compliance & Risk Management (Full Compliance Section)
Statutory & Vendor Compliance
 Ensure full compliance with labour laws, PF/ESI, wages, police verification, and vendor
statutory records.
 Maintain updated compliance files for internal & external audits.
 Validate all contractor documentation, deployment, attendance, and licences.
HSE & Workplace Safety
 Implement PPE, MSDS, safe chemical handling, wet-floor signage, and hygiene norms.
 Conduct risk assessments, JSA, toolbox talks, and close audit NCs.
 Ensure waste segregation, hazardous waste compliance, and pest control standards.
 Support fire drills, evacuation plans, and safety walk-throughs.
Audit & Documentation Management
 Prepare for ISO audits, hygiene audits, safety audits, and client inspections.
 Maintain SOPs, checklists, training records, permits, and incident logs.
 Drive CAPA closure for incidents, near misses, and safety deviations.
Governance & Policy Enforcement
 Ensure adherence to workplace policies—access control, hygiene norms, pantry rules,
meeting room etiquette.

General

 Ensure GDPR/data privacy compliance in visitor and access management.

7. Project Support & Workplace Transitions
 Support fitouts, renovations, seating rearrangements, and workplace upgrades.
 Coordinate with Projects, Engineering, IT, Security, and vendors during execution.
 Manage movement of furniture, assets, signage, and workstation setups.
 Ensure safe work zones: barricading, dust control, daily cleaning, protection sheets.
 Conduct snagging/de-snagging and coordinate handover documents.
 Prepare project trackers, seating layouts, communication plans, and transition SOPs.
 Communicate closures, disruptions, and reopening plans to employees.

8. Team Leadership & People Management
 Supervise housekeeping, pantry, reception, and support staff.
 Conduct daily briefings, grooming checks, and team motivation initiatives.
 Manage rosters, shifts, backups, attendance, and performance reviews.
 Provide cross-training to improve workforce efficiency and coverage.

Key Skills & Competencies
 Strong customer service and hospitality mindset.
 Expertise in soft services operations and workplace experience programs.
 Knowledge of HSE, statutory compliance, and audit frameworks.
 Excellent communication, stakeholder management, and problem-solving.
 Proficiency with MS Office, Helpdesk/CAFM tools, VMS, digital workplace platforms.
 Data-driven decision making—MIS, dashboards, SLA analysis.
 Good knowledge of excel and PPT.

Qualifications & Experience
 Graduate degree required; certifications in Hospitality/FM (BICSc, IOSH/NEBOSH Basic)
preferred.
 5–10 years of experience in Workplace Experience, Soft Services, or IFM operations.
 Experience in corporate office environments strongly preferred.

experience

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