Core Responsibilities
People Leadership & Operations
Lead a team of analysts and specialists supporting Credit Card Finance & CSA;
oversee recruitment, onboarding, coaching, performance management, and
associate engagement.
Serve as the single point of contact for SLC/US stakeholders regarding service
...
levels, cadence, escalations, and issue triage.
Establish a structured governance cadence (daily/weekly/monthly dashboards,
KPIs, reconciliations, backlog reporting).Credit Card & CSA Process Ownership
Oversee endtoend Credit Card (PLCC, Dual Card, TPC) processes including
settlement exceptions, chargeback research, dispute documentation, and
financial impact validation.
Govern Centralized Sales Audit (CSA) processes—sales data validation,
exception clearing, transaction audits, and cross-system reconciliations.
Ensure timely and accurate posting of journal entries, GL adjustments,
subledger validations, and balance sheet reconciliations across credit/CSA
workstreams. Review and approve RCA for variances, reconciling items, missing transactions,
mismatches between POS/merchant/acquirer systems, and data integrity
exceptions.
Maintain clear documentation and version-controlled SOPs across all credit and
CSA processes.Controls, Compliance & Audit Readiness
Ensure strong SOX & internal control environment across credit settlement,
chargebacks, write-offs, sales audit processes, and system reconciliations.
Oversee maker–checker mechanisms, exception logs, audit evidence readiness,
and aging dashboards.
Partner with Quality/Controls to close audit observations, strengthen policy
adherence, and drive preventive controls.
Analytics, Reporting & Insights
Develop, enhance, and publish reporting/tools for transaction trends, variance
analytics, reconciliation exceptions, chargeback aging, recovery outcomes, and
automation opportunities.
Drive data mining, SQL-based investigation, exception analytics, and
standardized dashboards to proactively detect issues.
Partner with Technology teams on automation, rule-based matching, and
efficiency improvement opportunities.Collaboration & Stakeholder Management
Coordinate with Stores, eCommerce, Merchant Services, Treasury,
Accounting, IT, and Payment Providers to resolve cross-functional issues.
Support enterprise initiatives requiring credit/CSA inputs (system changes,
payment processor updates, GL redesign, financial controls).
Ensure timely communication and alignment for close, volume spikes,
seasonality, and promotional events impacting credit/CSA workload.
experience
6show more
Core Responsibilities
People Leadership & Operations
Lead a team of analysts and specialists supporting Credit Card Finance & CSA;
oversee recruitment, onboarding, coaching, performance management, and
associate engagement.
Serve as the single point of contact for SLC/US stakeholders regarding service
levels, cadence, escalations, and issue triage.
Establish a structured governance cadence (daily/weekly/monthly dashboards,
KPIs, reconciliations, backlog reporting).Credit Card & CSA Process Ownership
Oversee endtoend Credit Card (PLCC, Dual Card, TPC) processes including
settlement exceptions, chargeback research, dispute documentation, and
financial impact validation.
Govern Centralized Sales Audit (CSA) processes—sales data validation,
exception clearing, transaction audits, and cross-system reconciliations.
Ensure timely and accurate posting of journal entries, GL adjustments,
subledger validations, and balance sheet reconciliations across credit/CSA
workstreams. Review and approve RCA for variances, reconciling items, missing transactions,
mismatches between POS/merchant/acquirer systems, and data integrity
...
exceptions.
Maintain clear documentation and version-controlled SOPs across all credit and
CSA processes.Controls, Compliance & Audit Readiness
Ensure strong SOX & internal control environment across credit settlement,
chargebacks, write-offs, sales audit processes, and system reconciliations.
Oversee maker–checker mechanisms, exception logs, audit evidence readiness,
and aging dashboards.
Partner with Quality/Controls to close audit observations, strengthen policy
adherence, and drive preventive controls.
Analytics, Reporting & Insights
Develop, enhance, and publish reporting/tools for transaction trends, variance
analytics, reconciliation exceptions, chargeback aging, recovery outcomes, and
automation opportunities.
Drive data mining, SQL-based investigation, exception analytics, and
standardized dashboards to proactively detect issues.
Partner with Technology teams on automation, rule-based matching, and
efficiency improvement opportunities.Collaboration & Stakeholder Management
Coordinate with Stores, eCommerce, Merchant Services, Treasury,
Accounting, IT, and Payment Providers to resolve cross-functional issues.
Support enterprise initiatives requiring credit/CSA inputs (system changes,
payment processor updates, GL redesign, financial controls).
Ensure timely communication and alignment for close, volume spikes,
seasonality, and promotional events impacting credit/CSA workload.
experience
6show more