analyst/senior analyst.

Join a mission-driven team at Cash App, a leading financial technology platform, to help us build a more inclusive economy. Our Chennai operations are a critical hub for global financial excellence. The OTC Cash Application team plays a vital role in ensuring the accuracy and efficiency of all inbound payment processing, directly impacting our financial health and customer trust.
Role Summary
The OTC Cash Application Specialist will be responsible for the timely and accurate application of all incoming payments across various channels (e.g., ACH, Wire Transfers, Credit Cards) to the correct customer accounts and invoices. This role is crucial for maintaining the integrity of the Accounts Receivable (AR) ledger and resolving payment discrepancies in a high-volume, fast-paced FinTech environment. Key Responsibilities

• Cash Application: Ensure daily, timely, and accurate application of all cash receipts (lockbox, wires, ACH, credit cards, etc.) across multiple banking platforms and ERP systems.
• Reconciliation & Research: Proactively research, identify, and resolve unapplied, misapplied, and unidentified payments by collaborating with internal stakeholders (Collections, Billing, Treasury) and external partners.
• Discrepancy Resolution: Work with the Billing and Collections teams to analyze and resolve payment discrepancies, short payments, and overpayments, ensuring clear documentation of all actions.
• Month-End Close Support: Assist with month-end and year-end closing processes, including preparing necessary reports, journal entries, and reconciliations for AR and cash accounts.
• Process Improvement: Identify root causes for recurring payment issues and actively contribute to continuous improvement initiatives to enhance cash application accuracy, efficiency, and automation.
• Compliance & Audit: Maintain all transactional records and documentation in compliance with company policies, internal controls (SOX), and external audit requirements.
• Stakeholder Communication: Respond promptly and professionally to all internal and external queries related to cash application and payment posting.

✅ Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• [Insert Relevant Experience] years of hands-on experience in Cash Application or Accounts Receivable within a Shared Services or Global Business Services environment.
• Strong knowledge of the Order-to-Cash (O2C) process, accounting principles, and financial systems.
• ERP Proficiency: Hands-on experience with major ERP systems (e.g., SAP, Oracle, NetSuite) for cash posting and ledger reconciliation.
• Advanced Excel Skills: Proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and complex data analysis.
• High attention to detail, exceptional accuracy, and proven problem-solving abilities.
• Excellent verbal and written communication skills in English, with the ability to liaise effectively with cross-functional teams.

experience

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