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2 Temporary Customer service & call center jobs found in Victoria

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    • melbourne, victoria
    • temporary
    • AU$34.61 - AU$35.00, per hour, superannuation
    • full-time
    Duties will include but not limited to:Responding to a high volume of customer enquiries in a professional and timely manner face to face or via phone and email.Obtaining and deciphering a variety of complex information from customers while simultaneously using a range of systems.Carry out administrative tasks such as data entry, issuing written correspondence, raising customer requests as per the council procedures and policies.Liaising with other departments to identify opportunities for on-going improvement in the provision of internal and external customer services.To be successful you will have:Proven experience working in a fast paced phone based customer service environment.A strong level of resilience, ability to work with KPI’s.Excellent time management and multi-tasking skills.The ability to work well within a team and individualy.Please note successful candidates may be required to undergo a police check and hold a valid workingwith children’s check. Candidates who already hold these will be at an advantage.Please press APPLY NOW or for further information, please contact Lauren Rolfo via email; lauren.rolfo@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Duties will include but not limited to:Responding to a high volume of customer enquiries in a professional and timely manner face to face or via phone and email.Obtaining and deciphering a variety of complex information from customers while simultaneously using a range of systems.Carry out administrative tasks such as data entry, issuing written correspondence, raising customer requests as per the council procedures and policies.Liaising with other departments to identify opportunities for on-going improvement in the provision of internal and external customer services.To be successful you will have:Proven experience working in a fast paced phone based customer service environment.A strong level of resilience, ability to work with KPI’s.Excellent time management and multi-tasking skills.The ability to work well within a team and individualy.Please note successful candidates may be required to undergo a police check and hold a valid workingwith children’s check. Candidates who already hold these will be at an advantage.Please press APPLY NOW or for further information, please contact Lauren Rolfo via email; lauren.rolfo@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • AU$41.00 - AU$41.00, per hour, plus super
    • full-time
    Join a State Government entity on a 3 months contract with a possibility of extension to become an Ambulance Call Taker.The successful candidate will undertake a rotating roster with shifts 24 hours a day (morning, afternoon and night). Key accountabilities:Work independently in response to employee or volunteer shift absence calls by understanding, interpreting, and responding to their needs, and the impact on operations, including referring callers appropriately if additional support is required.Support distressed callers by engaging and identifying which is the best course of critical action to ensure immediate support from either management or specialist support avenues.Gather all necessary information, monitor, and complete daily reporting requirements in accordance with established reporting and information management channels, protocols, and procedures.Notify Communications Centre Duty Managers of any absences or welfare issues impacting staff who are currently on shift.Establish and maintain appropriate operational service and administrative systems to ensure an efficient and consistent approach to administrative processes.Ensure handover of all relevant information at change of shift. Key selection criterias:Strong knowledge and experience in a fast paced, service focused call centre operation where client support includes engaging in confidential or sensitive communications.Demonstrated experience providing high level, professional administrative support, including the development,maintenance and improvement of office and service delivery activities.Sound knowledge and high capability using Microsoft Office applications.Experience operating information management systems, Mizzi or Genesis preferred.Possess strong attention to detail, ability to analyse and produce accurate records.Ability to gain cooperation from others in the resolution of problems.Judgement and confidence to provide definitive advice and clearly explain procedures.Ability to work rotating shifts of varying or fixed duration including morning, afternoon, nights or weekends.Successful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Join a State Government entity on a 3 months contract with a possibility of extension to become an Ambulance Call Taker.The successful candidate will undertake a rotating roster with shifts 24 hours a day (morning, afternoon and night). Key accountabilities:Work independently in response to employee or volunteer shift absence calls by understanding, interpreting, and responding to their needs, and the impact on operations, including referring callers appropriately if additional support is required.Support distressed callers by engaging and identifying which is the best course of critical action to ensure immediate support from either management or specialist support avenues.Gather all necessary information, monitor, and complete daily reporting requirements in accordance with established reporting and information management channels, protocols, and procedures.Notify Communications Centre Duty Managers of any absences or welfare issues impacting staff who are currently on shift.Establish and maintain appropriate operational service and administrative systems to ensure an efficient and consistent approach to administrative processes.Ensure handover of all relevant information at change of shift. Key selection criterias:Strong knowledge and experience in a fast paced, service focused call centre operation where client support includes engaging in confidential or sensitive communications.Demonstrated experience providing high level, professional administrative support, including the development,maintenance and improvement of office and service delivery activities.Sound knowledge and high capability using Microsoft Office applications.Experience operating information management systems, Mizzi or Genesis preferred.Possess strong attention to detail, ability to analyse and produce accurate records.Ability to gain cooperation from others in the resolution of problems.Judgement and confidence to provide definitive advice and clearly explain procedures.Ability to work rotating shifts of varying or fixed duration including morning, afternoon, nights or weekends.Successful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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