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    • melbourne, victoria
    • permanent
    • full-time
    About your new company Our client works with Small to Medium Enterprises within the commercial industry and are from the energy procurement and management sector based in the eastern suburbs Melbourne. Our client works with these businesses to help find the best possible outcome for their energy consumption but also ensure that their clients minimize the cost of energy. The best thing about your new company is that they are a small close knit family where the company ensures that they provide the best working environment they possibly can for their employees.About the roleYour main role as the Energy Consultant is to ensure that your clients are receiving the best possible outcome for their energy consumption but also minimising the cost of energy. This may include facilitating proposals whilst providing the best recommendations to the client's needs and also educating your clients on any Energy Efficiency Solutions such as converting to Solar, LED and Voltage Optimisation to assist clients with their sustainability goals. This role has a working hybrid model where you would be required to work two days in the office and 3 days at home. Key responsibilitiesCoordinating energy renewals of existing SME clients for both electricity and gasBusiness Development calls through acquiring new clients by using an existing database Cold calls but also warm calling clients to see how you can assist them with their new electricity and gas needsBuilding a pipeline of opportunities to ensure ongoing successManage your daily work flow through our clients existing CRM Producing financial reports which would detail energy savings and the wider benefits available to clients Attending to Energy Conferences and Exhibitions, locally or interstateEducating clients on other energy efficient solutionsWhat would be required from youMinimum of 2 years Sales experience“Can Do” attitudeSelf-motivated with a hunger for success A strong team player who is proactive and takes the initiative but also can work independently Excellent verbal and written communication skillsIntermediate to advanced Microsoft Office Skills (Word, Excel, PowerPoint and Outlook) BenefitsWork Hybrid model (very flexible) Working in a great team environment and work culture Fun and cooperative environment Uncapped commissions!To apply online, please click on the appropriate link or email amy.dang@randstad.com.au. Alternatively, for a confidential discussion please contact Amy Dang on 0436 433 891.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About your new company Our client works with Small to Medium Enterprises within the commercial industry and are from the energy procurement and management sector based in the eastern suburbs Melbourne. Our client works with these businesses to help find the best possible outcome for their energy consumption but also ensure that their clients minimize the cost of energy. The best thing about your new company is that they are a small close knit family where the company ensures that they provide the best working environment they possibly can for their employees.About the roleYour main role as the Energy Consultant is to ensure that your clients are receiving the best possible outcome for their energy consumption but also minimising the cost of energy. This may include facilitating proposals whilst providing the best recommendations to the client's needs and also educating your clients on any Energy Efficiency Solutions such as converting to Solar, LED and Voltage Optimisation to assist clients with their sustainability goals. This role has a working hybrid model where you would be required to work two days in the office and 3 days at home. Key responsibilitiesCoordinating energy renewals of existing SME clients for both electricity and gasBusiness Development calls through acquiring new clients by using an existing database Cold calls but also warm calling clients to see how you can assist them with their new electricity and gas needsBuilding a pipeline of opportunities to ensure ongoing successManage your daily work flow through our clients existing CRM Producing financial reports which would detail energy savings and the wider benefits available to clients Attending to Energy Conferences and Exhibitions, locally or interstateEducating clients on other energy efficient solutionsWhat would be required from youMinimum of 2 years Sales experience“Can Do” attitudeSelf-motivated with a hunger for success A strong team player who is proactive and takes the initiative but also can work independently Excellent verbal and written communication skillsIntermediate to advanced Microsoft Office Skills (Word, Excel, PowerPoint and Outlook) BenefitsWork Hybrid model (very flexible) Working in a great team environment and work culture Fun and cooperative environment Uncapped commissions!To apply online, please click on the appropriate link or email amy.dang@randstad.com.au. Alternatively, for a confidential discussion please contact Amy Dang on 0436 433 891.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • AU$43.00 - AU$45.00, per hour, plus super
    • full-time
    Join a Federal Government entity on a 12 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Aged Care queries. Key accountabilities:First point of contact for customers handling inbound calls and emails queriesResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionMeeting deadlines, required outcomes and performance expectations Ensure the integrity, protection and compliance of information and customer data Capacity to work in a busy environment with demonstrated skills in time management, multi-tasking, attention to detail, working with competing priorities and the ability to manage workloads. Key selection criterias:Experience working in a contact centre or fast-paced environmentStrong and clear written and verbal communication skills.The ability to maintain a positive, empathetic, and professional attitude.Demonstrated problem-solving skills, including the ability to identify risk and work within guidelines.Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.Sound computer skills, with the ability to learn internal programs and work with multiple applications.The ability to adhere to Commonwealth documentation guidelines and internal procedures.Successful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Join a Federal Government entity on a 12 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Aged Care queries. Key accountabilities:First point of contact for customers handling inbound calls and emails queriesResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionMeeting deadlines, required outcomes and performance expectations Ensure the integrity, protection and compliance of information and customer data Capacity to work in a busy environment with demonstrated skills in time management, multi-tasking, attention to detail, working with competing priorities and the ability to manage workloads. Key selection criterias:Experience working in a contact centre or fast-paced environmentStrong and clear written and verbal communication skills.The ability to maintain a positive, empathetic, and professional attitude.Demonstrated problem-solving skills, including the ability to identify risk and work within guidelines.Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.Sound computer skills, with the ability to learn internal programs and work with multiple applications.The ability to adhere to Commonwealth documentation guidelines and internal procedures.Successful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • AU$29.59 - AU$29.59, per hour, plus super
    • full-time
    Randstad is servicing a State Government agency in the Transport industry to find talented License Testing Officers to join their growing team across several locations in Metropolitan Melbourne.We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a full time basis. Rostered hours are Monday to Friday 8:30-16:30 with occasional opportunities for Saturday Over Time.If you are looking for your next step within the public sector and are open to a temporary position with a strong possibility of extension, this could be a great role for you.Duties will include but not limited to:Conducting driver licenses tests and assessing candidates Providing constructive feedback Carry out administrative tasks such as data entry, issuing written correspondence, scheduling appointments, processing customer requests under the company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work with KPI’sExcellent time managementEagerness to learn and develop new skillsThe ability to work with various systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply now. For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad is servicing a State Government agency in the Transport industry to find talented License Testing Officers to join their growing team across several locations in Metropolitan Melbourne.We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a full time basis. Rostered hours are Monday to Friday 8:30-16:30 with occasional opportunities for Saturday Over Time.If you are looking for your next step within the public sector and are open to a temporary position with a strong possibility of extension, this could be a great role for you.Duties will include but not limited to:Conducting driver licenses tests and assessing candidates Providing constructive feedback Carry out administrative tasks such as data entry, issuing written correspondence, scheduling appointments, processing customer requests under the company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work with KPI’sExcellent time managementEagerness to learn and develop new skillsThe ability to work with various systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply now. For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    Located in Scoresby, Randstad have partnered with one of the largest automotive financier’s in Australia. The organisation is renowned for delivering some of Australia’s leading fleet management products and services along with finance and insurance, they take pride in their history, their expertise in the industry and their innovation for all the latest technology. Individuality is celebrated within the business and there is an extensive culture for responsibility and commitment, not only for their employees but for their customers, the wider community and environment as well. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their insurance and car finance needs. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceOwning your portfolio and assisting the business with ideas for improvement/development Adhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service roleTraining and InductionFull training will be provided within the role, Monday to Friday between 8:45am to 5:00pm. We will definitely consider part time applicants, but you must be available for the full time training. Post the training, you will have the ability to work flexibly on a rotating roster between 8:30am to 7:00pm. Monday to Friday. Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesEmployee car benefit schemeWellness facilities and programs for both yourself and your family16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersPaid volunteer days If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Located in Scoresby, Randstad have partnered with one of the largest automotive financier’s in Australia. The organisation is renowned for delivering some of Australia’s leading fleet management products and services along with finance and insurance, they take pride in their history, their expertise in the industry and their innovation for all the latest technology. Individuality is celebrated within the business and there is an extensive culture for responsibility and commitment, not only for their employees but for their customers, the wider community and environment as well. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their insurance and car finance needs. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceOwning your portfolio and assisting the business with ideas for improvement/development Adhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service roleTraining and InductionFull training will be provided within the role, Monday to Friday between 8:45am to 5:00pm. We will definitely consider part time applicants, but you must be available for the full time training. Post the training, you will have the ability to work flexibly on a rotating roster between 8:30am to 7:00pm. Monday to Friday. Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesEmployee car benefit schemeWellness facilities and programs for both yourself and your family16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersPaid volunteer days If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    Customer Service Representatives (Multiple Opportunities) Your New CompanyLocated in Scoresby, Randstad have partnered with one of the largest automotive financier’s in Australia. The organisation is renowned for delivering some of Australia’s leading fleet management products and services along with finance and insurance, they take pride in their history, their expertise in the industry and their innovation for all the latest technology. Individuality is celebrated within the business and there is an extensive culture for responsibility and commitment, not only for their employees but for their customers, the wider community and environment as well. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their insurance and car finance needs. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceOwning your portfolio and assisting the business with ideas for improvement/development Adhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service roleTraining and InductionFull training will be provided within the role, Monday to Friday between 8:45am to 5:00pm. We will definitely consider part time applicants, but you must be available for the full time training. Post the training, you will have the ability to work flexibly on a rotating roster between 8:30am to 7:00pm. Monday to Friday. Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesWellness facilities and programs for both yourself and your family16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersPaid volunteer days If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Customer Service Representatives (Multiple Opportunities) Your New CompanyLocated in Scoresby, Randstad have partnered with one of the largest automotive financier’s in Australia. The organisation is renowned for delivering some of Australia’s leading fleet management products and services along with finance and insurance, they take pride in their history, their expertise in the industry and their innovation for all the latest technology. Individuality is celebrated within the business and there is an extensive culture for responsibility and commitment, not only for their employees but for their customers, the wider community and environment as well. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their insurance and car finance needs. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceOwning your portfolio and assisting the business with ideas for improvement/development Adhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service roleTraining and InductionFull training will be provided within the role, Monday to Friday between 8:45am to 5:00pm. We will definitely consider part time applicants, but you must be available for the full time training. Post the training, you will have the ability to work flexibly on a rotating roster between 8:30am to 7:00pm. Monday to Friday. Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesWellness facilities and programs for both yourself and your family16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersPaid volunteer days If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • ballarat, victoria
    • contract
    • AU$28.00 - AU$29.00 per hour
    • full-time
    Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Customer Service Centre team in Ballarat.Duties will include but not limited to:(No cold calling, inbound calls only)Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactions.Carry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced customer centre or customer service environmentsA strong level of resilience, ability to work to KPi's and excellent time managementMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions. Commencement date in June to be confirmed. For these roles you require a complete a Police check.Please note flexible roster available to accommodate full and part time hours. Must be able to work a minimum of 15 hours a week If this sounds like the role for you please apply now, and for further information please contactMitchell Carrigan-Walsh at mitchell.carriganwalsh@randstad.com.au
    Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Customer Service Centre team in Ballarat.Duties will include but not limited to:(No cold calling, inbound calls only)Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactions.Carry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced customer centre or customer service environmentsA strong level of resilience, ability to work to KPi's and excellent time managementMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions. Commencement date in June to be confirmed. For these roles you require a complete a Police check.Please note flexible roster available to accommodate full and part time hours. Must be able to work a minimum of 15 hours a week If this sounds like the role for you please apply now, and for further information please contactMitchell Carrigan-Walsh at mitchell.carriganwalsh@randstad.com.au
    • melbourne, victoria
    • permanent
    • full-time
    Randstad Australia is a leading recruitment agency specialised in connecting people with the right jobs and employers with the right people. The Banking & Finance team are partnering with the big four banks and multiple top tier financial institutions, working on both permanent and temporary positions.Randstad currently have various opportunities across the industry and are looking for candidates who have exceptional customer service skills and are looking to work in the Banking & Finance sector. Suitable candidates will be motivated, have great attention to detail and excellent written and verbal skills. What’s in it for you?Opportunity to work with highly reputable financial institutionsFantastic pathway to build on your current skills, knowledge and experience, with full training provided Brilliant opportunity to expand your network and build credibility within the industryHighly competitive remuneration packages/rates on offer with excellent employee benefits across all the different organisations Multiple opportunities available across multiple clients, in both a temporary and permanent capacity, with ability to do flexible hours and different start dates Hybrid/Flexible working arrangements available and tailored to your preferences Candidates will ideally have experience in…Banking & FinanceContact CentreAdministrationSuperannuationRetailHospitalityIf you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to artemis.rohanian@randstad.com.au.Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad Australia is a leading recruitment agency specialised in connecting people with the right jobs and employers with the right people. The Banking & Finance team are partnering with the big four banks and multiple top tier financial institutions, working on both permanent and temporary positions.Randstad currently have various opportunities across the industry and are looking for candidates who have exceptional customer service skills and are looking to work in the Banking & Finance sector. Suitable candidates will be motivated, have great attention to detail and excellent written and verbal skills. What’s in it for you?Opportunity to work with highly reputable financial institutionsFantastic pathway to build on your current skills, knowledge and experience, with full training provided Brilliant opportunity to expand your network and build credibility within the industryHighly competitive remuneration packages/rates on offer with excellent employee benefits across all the different organisations Multiple opportunities available across multiple clients, in both a temporary and permanent capacity, with ability to do flexible hours and different start dates Hybrid/Flexible working arrangements available and tailored to your preferences Candidates will ideally have experience in…Banking & FinanceContact CentreAdministrationSuperannuationRetailHospitalityIf you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to artemis.rohanian@randstad.com.au.Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$70,000 - AU$90,000, per year, +super, car allowance
    • full-time
    Randstad is currently looking for an experienced customer service team leader/manager for a great opportunity to join a Not-For-Profit with the focus of supporting people with disabilities with employment, allied health services and industry training. Travelling across 3 locations in Melbourne North-Western suburbs this role will oversee 3 customer service teams and ensure their KPIs are being met and that customers are satisfied.Your new roleBusiness development management Achieve KPIs for customer retention and ensure business growth through repeat customers Ensure the delegation and achievement of margin and revenue KPIs Set and ensure the achievement of KPIs including utilisation and productivity targets Manage and achieve budget, review early indicator reports to track progress against budget and identify strategies to improve performance as required.Ensure responsibilities are meet through Quality Management SystemManagement of complaints and incidentsPromote and nurture an enterprising workforce. About youExperience in NDIS Previous experience as team leader or manager in customer service environment Ability to understand and provide exceptional customer serviceAbility to coach and guide teams in the achievement of KPIsHigh level of problem solving and decision making skillsAdvanced written and verbal communication skillsStrong influencing and negotiating skills with a proven ability to manage conflict.Must have a current WWCC or willingness to acquire oneMust have NDIS check Must have current Police Check or willingness to get oneMust be Fully Vaccinated plus booster to work on-siteIf you are interested in this position please APPLY NOW or alternatively send your CV to emily.astbury@randstad.com.au. Shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad is currently looking for an experienced customer service team leader/manager for a great opportunity to join a Not-For-Profit with the focus of supporting people with disabilities with employment, allied health services and industry training. Travelling across 3 locations in Melbourne North-Western suburbs this role will oversee 3 customer service teams and ensure their KPIs are being met and that customers are satisfied.Your new roleBusiness development management Achieve KPIs for customer retention and ensure business growth through repeat customers Ensure the delegation and achievement of margin and revenue KPIs Set and ensure the achievement of KPIs including utilisation and productivity targets Manage and achieve budget, review early indicator reports to track progress against budget and identify strategies to improve performance as required.Ensure responsibilities are meet through Quality Management SystemManagement of complaints and incidentsPromote and nurture an enterprising workforce. About youExperience in NDIS Previous experience as team leader or manager in customer service environment Ability to understand and provide exceptional customer serviceAbility to coach and guide teams in the achievement of KPIsHigh level of problem solving and decision making skillsAdvanced written and verbal communication skillsStrong influencing and negotiating skills with a proven ability to manage conflict.Must have a current WWCC or willingness to acquire oneMust have NDIS check Must have current Police Check or willingness to get oneMust be Fully Vaccinated plus booster to work on-siteIf you are interested in this position please APPLY NOW or alternatively send your CV to emily.astbury@randstad.com.au. Shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • geelong, victoria
    • temporary
    • full-time
    Our client is seeking a people focused customer service operator to take face to face queries and payments for a government department. This role is full time hours on an ongoing basis. The role:-- customer facing - taking queries - taking payments - assisting with applications and forms About you:- - resilient - good verbal and written skills - attention to detail - good keyboard accuracy. Please apply now or reach out to danni.trofin@randstad.com.au
    Our client is seeking a people focused customer service operator to take face to face queries and payments for a government department. This role is full time hours on an ongoing basis. The role:-- customer facing - taking queries - taking payments - assisting with applications and forms About you:- - resilient - good verbal and written skills - attention to detail - good keyboard accuracy. Please apply now or reach out to danni.trofin@randstad.com.au
    • melbourne, victoria
    • temporary
    • AU$28.00 - AU$32.00 per hour
    • full-time
    Great opportunity available through Randstad, looking for customer service representatives that are passionate about providing quality support to new and existing clients. Based in the Melbourne CBD with Work From Home days.Your new companyOur client is a globally recognised superannuation company offering Superannuation, Investment Consulting, Wealth & Asset Management as well as Workforce Consulting. The dedicated team have worked hard in the Superannuation sector for over 40 years and have provided thousands of customers with the support and guidance they need.With the ongoing growth of the business, multiple opportunities have arisen for Customer Service Representatives to join their Superannuation team. This is a fantastic opportunity for anyone looking to start their career or move to a high performing team within the Superannuation space!You will be responsible forManaging inbound calls Building and maintaining strong relationships with new and existing customersDelivering high quality of customer serviceMeeting KPIsWe need you to beA strong and confident communicator, both written and verbalExperienced in listening and engaging with customers to uncover and understand their needsAble to problem solve and work under pressure Confident working alone as well as in a team environmentGoal focused and motivatedPrevious experience in superannuation, financial services or call centre is highly regarded, but not essential as you will be provided with the resources and training required to set you up for success.What’s in it for you?Competitive pay rate, with super and penalty rates on top Hybrid working model - CBD office location and WFHMonday - Friday shifts - no weekends! Rotating roster of 7AM - 8PMProgression and growth within a global superannuation companyOngoing mentoring and development opportunitiesIf this sounds like you, please press APPLY NOW to begin an exciting career in superannuation, or email your resume to artemis.rohanian@randstad.com.auPlease note: due to the volume of applications, only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Great opportunity available through Randstad, looking for customer service representatives that are passionate about providing quality support to new and existing clients. Based in the Melbourne CBD with Work From Home days.Your new companyOur client is a globally recognised superannuation company offering Superannuation, Investment Consulting, Wealth & Asset Management as well as Workforce Consulting. The dedicated team have worked hard in the Superannuation sector for over 40 years and have provided thousands of customers with the support and guidance they need.With the ongoing growth of the business, multiple opportunities have arisen for Customer Service Representatives to join their Superannuation team. This is a fantastic opportunity for anyone looking to start their career or move to a high performing team within the Superannuation space!You will be responsible forManaging inbound calls Building and maintaining strong relationships with new and existing customersDelivering high quality of customer serviceMeeting KPIsWe need you to beA strong and confident communicator, both written and verbalExperienced in listening and engaging with customers to uncover and understand their needsAble to problem solve and work under pressure Confident working alone as well as in a team environmentGoal focused and motivatedPrevious experience in superannuation, financial services or call centre is highly regarded, but not essential as you will be provided with the resources and training required to set you up for success.What’s in it for you?Competitive pay rate, with super and penalty rates on top Hybrid working model - CBD office location and WFHMonday - Friday shifts - no weekends! Rotating roster of 7AM - 8PMProgression and growth within a global superannuation companyOngoing mentoring and development opportunitiesIf this sounds like you, please press APPLY NOW to begin an exciting career in superannuation, or email your resume to artemis.rohanian@randstad.com.auPlease note: due to the volume of applications, only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • mulgrave, victoria
    • permanent
    • AU$60,000 - AU$70,000 per year
    • full-time
    ABOUT USOur client is a global leader in the distribution and formulation of specialty chemicals and ingredients. Due to significant growth, we are currently seeking experienced and driven Customer Service Representatives to join a rewarding and high performing team environment. THE ROLEFull-time permanent Customer Service role based in Mulgrave. Your main focus is liaising with customers, finance, distribution and sales departments to receive customer orders (directly from the customer or through field sales personnel) and to facilitate the timely and efficient provision of product.YOUR RESPONSIBILITIES∙ Answer customer telephone inquiries, take orders, respond to service needs and complaints or where appropriate, seek advice from more experienced staff or direct such matters to sales personnel or Business Managers and monitor outcomes. Keep customers up to date on status∙ Liaise with sales and support staff to keep them up to date on the individual needs of customers. ∙ Report any serious customer situations to the Customer Service Supervisor / Commercial Manager for immediate action.∙ Initiate and maintain customer, supplier and product master files via Masterpack. ∙ Process sales and inventory transactions (sales orders, pre-costings, stock transfers, credit notes, etc).∙ Follow up on the status of orders for sales personnel and monitor distribution or product for customers where necessary.QUALIFICATIONSMedium to high proficiency in Microsoft Office products - Word and Excel, Power PointEXPERIENCE & KNOWLEDGEPrevious customer services experience in a similar role (2 -5 years) in relevant industry is preferred but not essentialSKILLS∙ Planning and Organising∙ Problem Solving∙ Strong numerical and analytical skills∙ Well developed written and verbal communication skills∙ Strong computer skills∙ Ability to communicate with staff across all levels within the organisationATTRIBUTES∙ Ability to manage and prioritise deadlines∙ Ability to understand profit margins∙ Ability to work with minimal supervision∙ Ability to multi-task∙ Strong attention to detail∙ Strong customer focus∙ Willingness to listen / learn∙ Self motivated∙ Resilience∙ Perseverance OTHER REQUIRMENTS- Ability to meet deadlinesAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    ABOUT USOur client is a global leader in the distribution and formulation of specialty chemicals and ingredients. Due to significant growth, we are currently seeking experienced and driven Customer Service Representatives to join a rewarding and high performing team environment. THE ROLEFull-time permanent Customer Service role based in Mulgrave. Your main focus is liaising with customers, finance, distribution and sales departments to receive customer orders (directly from the customer or through field sales personnel) and to facilitate the timely and efficient provision of product.YOUR RESPONSIBILITIES∙ Answer customer telephone inquiries, take orders, respond to service needs and complaints or where appropriate, seek advice from more experienced staff or direct such matters to sales personnel or Business Managers and monitor outcomes. Keep customers up to date on status∙ Liaise with sales and support staff to keep them up to date on the individual needs of customers. ∙ Report any serious customer situations to the Customer Service Supervisor / Commercial Manager for immediate action.∙ Initiate and maintain customer, supplier and product master files via Masterpack. ∙ Process sales and inventory transactions (sales orders, pre-costings, stock transfers, credit notes, etc).∙ Follow up on the status of orders for sales personnel and monitor distribution or product for customers where necessary.QUALIFICATIONSMedium to high proficiency in Microsoft Office products - Word and Excel, Power PointEXPERIENCE & KNOWLEDGEPrevious customer services experience in a similar role (2 -5 years) in relevant industry is preferred but not essentialSKILLS∙ Planning and Organising∙ Problem Solving∙ Strong numerical and analytical skills∙ Well developed written and verbal communication skills∙ Strong computer skills∙ Ability to communicate with staff across all levels within the organisationATTRIBUTES∙ Ability to manage and prioritise deadlines∙ Ability to understand profit margins∙ Ability to work with minimal supervision∙ Ability to multi-task∙ Strong attention to detail∙ Strong customer focus∙ Willingness to listen / learn∙ Self motivated∙ Resilience∙ Perseverance OTHER REQUIRMENTS- Ability to meet deadlinesAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$64,000 - AU$72,000 per year
    • full-time
    Do you have strong organisational and strategic plannning skills, with a background in customer service? If so, this could be the perfect role for you! The responsibilities of this role will include: Provide real-time monitoring via available tools and WFM techniques to make intra-day adjustments to maximise efficiency and achieve service level goalsManages break schedules, daily exceptions and updating of rosters for everything post releaseDrive real time adherence to the expected capacity against the actual performance to achieve Average Speed of Answer targets and meet efficiency metricsProactively manage intra-day staffing levels using current trends and historical dataAnalyse data and trends and make recommendations for adjusting staffing levels to meet the productivity and service level goals in the futureMonitor real time adherence and facilitate real-time discussions with stakeholdersDeliver effective and accurate insights detailing key performance indicatorsCommunicate and call out changes to incoming call patterns to operations and WFM teamRecommend and manage overtime requirementsWork closely with the leadership team and implement any new changes required and report back on the progressIdentify and report on technical issues that impact ability to answer calls and escalate them with IT as appropriateProvide support to the WFM team as neededTo ensure your success in this role, ideally you will have: Intermediate knowledge of call centre queue managementIntermediate knowledge of forecasting/scheduling & telephony systems like Genesys, Verint etc.Intermediate knowledge of Microsoft OfficeUnderstanding of fundamental reporting conceptsHigh degree of ability to analyse data, using the data to drive decision making and implement effective resolutionsStrong analytical and problem-solving skillsExcellent communication skills – verbal & writtenTime management, prioritisation, and multi-tasking skillsAbility to work independently with minimal supervisionAbility to maintain composure in critical situations and communicate clearly with stakeholdersWhat this role will give you Flexible hours and workspacesCareer Development16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersWellness facilities & Employee Assistance Program (private coaching available to you and your family)Paid volunteer days to support your community / Employee Community Grants FundEmployee Car Benefit SchemeAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Do you have strong organisational and strategic plannning skills, with a background in customer service? If so, this could be the perfect role for you! The responsibilities of this role will include: Provide real-time monitoring via available tools and WFM techniques to make intra-day adjustments to maximise efficiency and achieve service level goalsManages break schedules, daily exceptions and updating of rosters for everything post releaseDrive real time adherence to the expected capacity against the actual performance to achieve Average Speed of Answer targets and meet efficiency metricsProactively manage intra-day staffing levels using current trends and historical dataAnalyse data and trends and make recommendations for adjusting staffing levels to meet the productivity and service level goals in the futureMonitor real time adherence and facilitate real-time discussions with stakeholdersDeliver effective and accurate insights detailing key performance indicatorsCommunicate and call out changes to incoming call patterns to operations and WFM teamRecommend and manage overtime requirementsWork closely with the leadership team and implement any new changes required and report back on the progressIdentify and report on technical issues that impact ability to answer calls and escalate them with IT as appropriateProvide support to the WFM team as neededTo ensure your success in this role, ideally you will have: Intermediate knowledge of call centre queue managementIntermediate knowledge of forecasting/scheduling & telephony systems like Genesys, Verint etc.Intermediate knowledge of Microsoft OfficeUnderstanding of fundamental reporting conceptsHigh degree of ability to analyse data, using the data to drive decision making and implement effective resolutionsStrong analytical and problem-solving skillsExcellent communication skills – verbal & writtenTime management, prioritisation, and multi-tasking skillsAbility to work independently with minimal supervisionAbility to maintain composure in critical situations and communicate clearly with stakeholdersWhat this role will give you Flexible hours and workspacesCareer Development16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersWellness facilities & Employee Assistance Program (private coaching available to you and your family)Paid volunteer days to support your community / Employee Community Grants FundEmployee Car Benefit SchemeAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    How you will make an impact:Supporting the design and implementation of Monitoring and Supervision (QA) framework for an Operations CentrePerforming regular file and call assessments for team members to assess compliance with all relevant legislative requirements, internal policies and processesReviewing controls that support key compliance obligations to ensure they are designed and operating effectivelyParticipating and leading calibration meeting with internal and external stakeholdersProviding QA/ Compliance/ Process guidance to the Operations CentreLeading monthly QA meeting with relevant Heads of department within Operations CentreDeveloping and maintaining accurate reporting to management in accordance with business requirementsIdentifying process improvements Your attributes - If you've got one or more, we'd love to hear from you!Minimum 2 years’ experience in Audit, Quality, Risk and Compliance role in Financial Services (Essential)Knowledge of relevant legislative and regulatory requirements applicable for Financial Service Industry (Essential)Strong decision-making skills and the ability to communicate outcomes clearly (Essential)Highly organised and able to prioritise variety of tasks (Essential)Experience in high volume, heavily regulated processing environment (Essential)Demonstrated ability to serve as a knowledgeable resource in an operations function (Desirable)Excellent verbal and written communication and influencing skills (Essential)Intermediate Excel and Word skills (Essential)Asset Financing or automotive industry experience (Desirable)What this role offers you Flexible hours and workspacesCareer Development16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersWellness facilities & Employee Assistance Program (private coaching available to you and your family)Paid volunteer days to support your community / Employee Community Grants FundEmployee Car Benefit SchemeWhat you need to do nextTo find out more about this role, please reach out to me at Sinead.Buckley@randstad.com.au/ 02 8298 3816 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    How you will make an impact:Supporting the design and implementation of Monitoring and Supervision (QA) framework for an Operations CentrePerforming regular file and call assessments for team members to assess compliance with all relevant legislative requirements, internal policies and processesReviewing controls that support key compliance obligations to ensure they are designed and operating effectivelyParticipating and leading calibration meeting with internal and external stakeholdersProviding QA/ Compliance/ Process guidance to the Operations CentreLeading monthly QA meeting with relevant Heads of department within Operations CentreDeveloping and maintaining accurate reporting to management in accordance with business requirementsIdentifying process improvements Your attributes - If you've got one or more, we'd love to hear from you!Minimum 2 years’ experience in Audit, Quality, Risk and Compliance role in Financial Services (Essential)Knowledge of relevant legislative and regulatory requirements applicable for Financial Service Industry (Essential)Strong decision-making skills and the ability to communicate outcomes clearly (Essential)Highly organised and able to prioritise variety of tasks (Essential)Experience in high volume, heavily regulated processing environment (Essential)Demonstrated ability to serve as a knowledgeable resource in an operations function (Desirable)Excellent verbal and written communication and influencing skills (Essential)Intermediate Excel and Word skills (Essential)Asset Financing or automotive industry experience (Desirable)What this role offers you Flexible hours and workspacesCareer Development16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersWellness facilities & Employee Assistance Program (private coaching available to you and your family)Paid volunteer days to support your community / Employee Community Grants FundEmployee Car Benefit SchemeWhat you need to do nextTo find out more about this role, please reach out to me at Sinead.Buckley@randstad.com.au/ 02 8298 3816 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • scoresby, victoria
    • permanent
    • full-time
    Customer ServiceYour new companyJoin this leading investment company on their journey to help their customers achieve financial freedom and success. Their vision of being Australia’s first choice for retirement and investment savings is supported by their drive of simplifying and transforming processes as well as their focus on their people. They celebrate uniqueness and encourage and support you to be your best self every day which is one of the reasons why people love coming to work with them. Your new roleThis position exists to make customer’s lives easier. You will be using your top notch customer service skills when speaking to customers to assist them with their queries. Each and every interaction will be a world class customer experience because of YOU!Some of your responsibilities will include:Answering customer queries via phone and email, always focusing on the customer’s needsBeing the first point of contact for all general queriesEnsuring that customer requests are actioned within set time frameYour skills and experienceIdeally you will have prior customer service experience from any industryYou will have the natural ability and desire to help others as well as building trusting relationshipsStrong written and verbal communication skills should be second nature to youYou thrive on working in a high volume and fast paced environmentYou’re known for your ability to emphasise, be compassionate and professionalYour benefitsNo weekend work: core working hours are between 8.30am-7.00pmBeautiful office & water views in a convenient Scoresby locationFlexible working arrangements: WFH as well as from the officeIn depth upfront training will be provided as well as ongoing coaching and support to develop your skill setA vibrandt, energetic workforce with lots of fun initiatives Part time and full time work available You will love working with them!Your next stepDoes this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you!Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on clio.lenzi@randstad.com.au or on 0450 418 726.If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion about your career or you may like to check out our other current vacancies on https://www.randstad.com.au/job-seekers/.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Customer ServiceYour new companyJoin this leading investment company on their journey to help their customers achieve financial freedom and success. Their vision of being Australia’s first choice for retirement and investment savings is supported by their drive of simplifying and transforming processes as well as their focus on their people. They celebrate uniqueness and encourage and support you to be your best self every day which is one of the reasons why people love coming to work with them. Your new roleThis position exists to make customer’s lives easier. You will be using your top notch customer service skills when speaking to customers to assist them with their queries. Each and every interaction will be a world class customer experience because of YOU!Some of your responsibilities will include:Answering customer queries via phone and email, always focusing on the customer’s needsBeing the first point of contact for all general queriesEnsuring that customer requests are actioned within set time frameYour skills and experienceIdeally you will have prior customer service experience from any industryYou will have the natural ability and desire to help others as well as building trusting relationshipsStrong written and verbal communication skills should be second nature to youYou thrive on working in a high volume and fast paced environmentYou’re known for your ability to emphasise, be compassionate and professionalYour benefitsNo weekend work: core working hours are between 8.30am-7.00pmBeautiful office & water views in a convenient Scoresby locationFlexible working arrangements: WFH as well as from the officeIn depth upfront training will be provided as well as ongoing coaching and support to develop your skill setA vibrandt, energetic workforce with lots of fun initiatives Part time and full time work available You will love working with them!Your next stepDoes this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you!Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on clio.lenzi@randstad.com.au or on 0450 418 726.If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion about your career or you may like to check out our other current vacancies on https://www.randstad.com.au/job-seekers/.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • pakenham, victoria
    • temporary
    • AU$29.00 - AU$29.00, per hour, plus super
    • full-time
    Join a State Government entity on a 6 months contract and grow your customer service skills by providing information, advice and support to customers in relation to registrations, driver licenses queries and transactions. The new contact centre is based in Pakenham.No cold calling, inbound only !Flexible rosters available to accommodate full and part time hours. Must be able to work a certain minimum of hours a week. Key accountabilities:First point of contact for customers handling inbound callsResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionCarry-out administrative tasks such as issuing written correspondence, scheduling appointments, processing customers requestsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions which includes a virtual assessment centre on the 11th of May 2022 (Date subject to change). The proposed date of commencement will be the 23rd of May.For these roles you will be required to undertake a Police check.Applications for these roles close on the 6th of May 2022.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Join a State Government entity on a 6 months contract and grow your customer service skills by providing information, advice and support to customers in relation to registrations, driver licenses queries and transactions. The new contact centre is based in Pakenham.No cold calling, inbound only !Flexible rosters available to accommodate full and part time hours. Must be able to work a certain minimum of hours a week. Key accountabilities:First point of contact for customers handling inbound callsResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionCarry-out administrative tasks such as issuing written correspondence, scheduling appointments, processing customers requestsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions which includes a virtual assessment centre on the 11th of May 2022 (Date subject to change). The proposed date of commencement will be the 23rd of May.For these roles you will be required to undertake a Police check.Applications for these roles close on the 6th of May 2022.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • bendigo, victoria
    • permanent
    • AU$59,722 - AU$59,722, per year, plus super
    • full-time
    Join a State Government agency on a permanent contract and grow your customer service skills by providing information, advice and support to customers in relation to their financial affairs. Key accountabilities:First point of contact for customers handling inbound callsProviding supportive services to clients by assisting them in ensuring financial security, management of legal interests and access to entitled benefitsAchieve a high level of customer satisfaction through first contact resolutionUtilizes professional telephone techniques and ensures communication is effective and appropriately tailored to the audience including clients with disabilities such as brain injury, psychiatric illness and communication impairmentsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsSuccessful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Join a State Government agency on a permanent contract and grow your customer service skills by providing information, advice and support to customers in relation to their financial affairs. Key accountabilities:First point of contact for customers handling inbound callsProviding supportive services to clients by assisting them in ensuring financial security, management of legal interests and access to entitled benefitsAchieve a high level of customer satisfaction through first contact resolutionUtilizes professional telephone techniques and ensures communication is effective and appropriately tailored to the audience including clients with disabilities such as brain injury, psychiatric illness and communication impairmentsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsSuccessful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • camberwell, victoria
    • temporary
    • AU$31.45 - AU$31.45, per hour, superannuation
    • full-time
    This role will be responsible for taking inbound phone calls from residents of the municipality regarding the different services provided by Council.Your typical duties may include:Provide accurate and timely information and assistance to customers in all aspects of Council Effectively and efficiently manage customer's service requests, complaints, general enquiries and transactions through effective questioning, negotiation and conflict managementEnsure customer satisfaction whilst demonstrating an understanding and application of Council policies, procedures and guidelines utilising all available resources, whilst ensuring confidentiality of information at all timesPromote a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient mannerTo be successful, you will possess:High-level customer service skillsDemonstrated experience within a high volume Call Centre environment including experience in using a customer managementWell-developed interpersonal skills and proven ability to communicate effectivelyWhat's in it for you:Working on Monday-Friday - 30-38 hours per weekCompetitive hourly rates starting $31.45 p/h + superASAP start with genuine potential for the role to extendPlease note successful candidates may be required to undergo a police check and hold a valid working with children's check. Candidates who already hold these will be at an advantage.Please press APPLY NOW or for further information email lauren.rolfo@randstad.com.au. Suitable candidates will be contacted in the coming days.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    This role will be responsible for taking inbound phone calls from residents of the municipality regarding the different services provided by Council.Your typical duties may include:Provide accurate and timely information and assistance to customers in all aspects of Council Effectively and efficiently manage customer's service requests, complaints, general enquiries and transactions through effective questioning, negotiation and conflict managementEnsure customer satisfaction whilst demonstrating an understanding and application of Council policies, procedures and guidelines utilising all available resources, whilst ensuring confidentiality of information at all timesPromote a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient mannerTo be successful, you will possess:High-level customer service skillsDemonstrated experience within a high volume Call Centre environment including experience in using a customer managementWell-developed interpersonal skills and proven ability to communicate effectivelyWhat's in it for you:Working on Monday-Friday - 30-38 hours per weekCompetitive hourly rates starting $31.45 p/h + superASAP start with genuine potential for the role to extendPlease note successful candidates may be required to undergo a police check and hold a valid working with children's check. Candidates who already hold these will be at an advantage.Please press APPLY NOW or for further information email lauren.rolfo@randstad.com.au. Suitable candidates will be contacted in the coming days.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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