This is a leadership role responsible for overseeing all operational aspects of the bank's branch in India and ensuring efficient and effective operations. This role requires a seasoned banking professional with a deep understanding of the Indian financial market, regulatory landscape, and operational best practices. This role reports to the General Manager and works closely with other senior leaders to drive operational excellence, enhance customer experience, and achieve sustainable growth in accordance with the bank's global standards and local regulations.
Operations Management
- Oversee the day-to-day operations of the bank's branches in India, such as account opening, account transfer and remittance, trade finance, treasury settlement, credit administration, etc., and ensure smooth and efficient delivery of banking services to customers
- Implement and maintain robust operational policies, procedures, and controls, and identify and implement process improvements to enhance productivity
- Collaborate with the lending teams in developing and implementing the bank's strategic plan for the Indian market and translate the strategic vision into actionable operational plans and initiatives and drive operational efficiency and effectiveness
- Understand and navigate the specific regulatory requirements and reporting obligations for foreign banks operating in India
- Identify, assess, and mitigate operational risks, ensuring compliance with the Bank’s risk management framework
- Perform periodical account reviews and necessary approaches to align with the Bank’s AML and KYC policies
Technology & Infrastructure
- Collaborate with the IT team, overseeing the bank's technology infrastructure and ensure it supports the operational needs of the business
- Evaluate and implement new technologies to improve operational efficiency and customer service by collaborating with the IT team and the IT Division at Head Office
Team Leadership & Development
- Provide coaching, mentoring, and development opportunities to team members
- Foster a culture of collaboration, innovation, and continuous improvement
Stakeholder Management
- Build and maintain strong relationships with key stakeholders, including regulators, customers, and business partners
- Manage relationships with the Head Office and ensure alignment with global policies and procedures
Manage and perform other projects and tasks as assigned by management
- Minimum 5 years of experience as an operations supervisor in Indian banking. Experience working at a foreign bank in India, such as a Korean bank, is highly desirable.
- Deep understanding of Indian banking applicable to a foreign bank.
- Proficient in international trade standards and practices (e.g., UCP). Holding a certification in Trade finance (e.g., CDCS, CSDG) is a plus.
- Deep understanding of account opening, KYC, remittance, treasury settlement, bilateral, and syndication loan administration.
- Profound comprehension of interbank payments, including local clearing payments such as NEFT, TTGS, etc., and international remittances such as SWIFT, etc..
- Bilingual proficiency in English and Mandarin (oral and/or written) is a plus; able to prepare clear, professional reports and correspondence for Head Office and Indian stakeholders.
- Exceptional organizational and time management skills; able to prioritize effectively under pressure to meet business and regulatory deadlines.
- Able to work in a fast-paced, challenging environment, being proactive and able to solve problems on time, and have strong customer service skills.f
