Reporting to the Client Services Coordinator, the Service Desk Analyst provides tier 1 and occasional tier 2support to end users, ensuring a high degree of customer satisfaction regarding member expectations and servicelevel commitments. The role is highly customer focused, and is responsible for providing training, repair, advice,and support to units in the areas of installation, configuration and end-user problem resolution of technicalissues.AdvantagesP
Reporting to the Client Services Coordinator, the Service Desk Analyst provides tier 1 and occasional tier 2support to end users, ensuring a high degree of customer satisfaction regarding member expectations and servicelevel commitments. The role is highly customer focused, and is responsible for providing training, repair, advice,and support to units in the areas of installation, configuration and end-user problem resolution of technicalissues.AdvantagesP