REQUIRED QUALIFICATIONS
Education
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline.
Master’s degree preferred.
Experience
10–15 years of experience in IT Service Management with minimum 5 years in Change Management.
Demonstrated experience establishing CAB governance in large-scale, multi-site IT environments.
Hands-on experience with data center change management including infrastructure, network, and application changes.
ServiceNow Change Management module expertise required.
Experience with CI/CD integration and DevOps change practices preferred.
Certifications (Required)
ITIL 4 Foundation (mandatory)
ITIL 4 Managing Professional or Strategic Leader (preferred)
Certifications (Preferred)
ServiceNow Certified Implementation Specialist (CIS-ITSM)
Prosci Change Management Certification
PRINCE2 Practitioner
Six Sigma Green Belt or above
ISO 20000 Lead Auditor
