Job opening - Cloud And Infrastructure Engineer (Service Desk Engineer) in Kuala Lumpur | Randstad

summary

kuala lumpur, wilayah persekutuan
RM9,000 - RM10,000 per month
permanent
full-time

job category
information technology

job details

job details

Job title : Cloud And Infrastructure Engineer (Service Desk Engineer)
Location : Kuala Lumpur, Malaysia
Salary : RM9,000 - RM10,000
Employment : Permanent
Details :

○ Medical insurance and hospitalization coverage
○ Attractive performance bonus structure ...

about the job

This is a technical Global Service Desk role providing full-landscape support across Wintel, Active Directory, Azure/M365, and UTM networking.
Candidates must have strong working knowledge of Windows Server, Active Directory (DHCP, DNS, GPO), and Microsoft cloud services.
Practical experience handling networking components, including UTM firewall devices, routers, switches, and security incidents is required.
Responsibilities include managing multi-tiered service tickets, assisting UK clients directly, and coordinating with third-party vendors.
Employees observe Malaysian public holidays, with paid overtime offered when working on local holidays.

about the manager/team

Collaborative 24/7 Global Service Desk team with deep technical expertise across London and Kuala Lumpur.
The team maintains a proactive, customer-focused culture dedicated to delivering high-quality support to UK-based enterprise clients.
Engineers work closely with London colleagues to ensure smooth ticket handovers, continuous learning, and inclusive team collaboration.

show more

job details

Job title : Cloud And Infrastructure Engineer (Service Desk Engineer)
Location : Kuala Lumpur, Malaysia
Salary : RM9,000 - RM10,000
Employment : Permanent
Details :

○ Medical insurance and hospitalization coverage
○ Attractive performance bonus structure

about the job

This is a technical Global Service Desk role providing full-landscape support across Wintel, Active Directory, Azure/M365, and UTM networking.
Candidates must have strong working knowledge of Windows Server, Active Directory (DHCP, DNS, GPO), and Microsoft cloud services.
Practical experience handling networking components, including UTM firewall devices, routers, switches, and security incidents is required.
Responsibilities include managing multi-tiered service tickets, assisting UK clients directly, and coordinating with third-party vendors.
Employees observe Malaysian public holidays, with paid overtime offered when working on local holidays.

about the manager/team

Collaborative 24/7 Global Service Desk team with deep technical expertise across London and Kuala Lumpur.
The team maintains a proactive, customer-focused culture dedicated to delivering high-quality support to UK-based enterprise clients.
Engineers work closely with London colleagues to ensure smooth ticket handovers, continuous learning, and inclusive team collaboration.

skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

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