Ready to shape the experience of millions? Join our dynamic support team for one of the world’s largest and most influential social media platforms. If you are a fluent Italian speaker with a passion for tech, digital marketing, and problem-solving, this is your chance to launch an exciting international career in vibrant Lisbon!
...content support agent italian speaker (m/f/x).
- posted 1 day ago
- closes 17 june 2026
key responsibilities
Your responsibilities:
As a B2B Content Support Agent, you will provide premium support to the company’s advertisers, managing product troubleshooting and ensuring an outstanding customer experience.
- End-to-End Resolution: Handle and resolve technical product troubleshooting and customer support for advertising products via email and chat channels.
- Collaborative Problem Solving: Partner with internal Product Operations & Engineering groups to solve complex technical, product, or generic advertiser queries.
- Continuous Improvement: Take an active role from day one in identifying initiatives to enhance service quality and improve the overall user experience.
- Customer Satisfaction (CSAT): Drive overall CSAT metrics, ensuring high-quality service throughout the customer journey and providing regular updates.
- Efficiency & SLA Adherence: Meet and exceed service level agreements (SLAs) across channels, achieving best-in-class productivity and optimal resolution times.
- Advertiser Education: Partner with internal technical specialists to educate advertisers on product features and how to avoid common issues.
skills
What you need to succeed:
To excel in this role, you must combine language skills with a strong technical background in digital advertising.
- Languages: Native or fluent Italian (C1 minimum) and professional fluency in English (B2 minimum).
- Technical Expertise (Mandatory): Hands-on experience with Google Analytics, HTML/Web Development, Pixel Data, and APIs.
- Campaign Management (Mandatory): Proven experience in Paid Campaign Management.
- Education: Degree in Marketing, Communication, or a related field.
- Experience: * Background in Digital Marketing.
- Experience in a Contact Center or Service program for an Advertising Technology company
- Strong customer service orientation with a problem-solving attitude.
- Deep familiarity with social media platforms and a solid understanding of digital advertising.
- Ability to work autonomously as well as collaborate effectively within a team.
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