- Create Documentation: Design, write, edit, and maintain user manuals, system documentation, training materials, process guides, release notes, and online help.
- Produce Multimedia Content: Develop a range of deliverables including UI texts, guides, graphics, videos, tutorials, and in-app help.
- Collaborate with SMEs: Work closely with developers, product managers, consultants, and business users to gather information, understand product solutions, and ensure technical accuracy.
- Ensure Content Quality: Review and edit technical documents to meet high standards of quality, usability, consistency, and clarity, adhering to established style guides and terminology.
- Manage Content Lifecycle: Structure content using topic-based authoring techniques, prepare content for delivery using content management systems (CMS), and maintain existing documentation in various formats.
- Contribute to Usability: Provide input on user interface (UI) screens and texts to improve overall software usability.
- Stay Current: Keep up-to-date with SAP updates, industry trends, and new content development tools and processes.