Design end to end process and platform for customer voice collection
Analyze voice of customers to generate clear insights, and able to propose meaningful actions to address the major comments/concerns from the customer
Deliver China VOC readout both routinely and needs-basis, able to present the readout to senior mgmt team
Maintain close and strong partnership with sales, marketing, and Ops team for VOC alignment
skills and experience required.
Bachelor’s degree or above
Fluent English in both verbal and written
Native Chinese speaker
10 years+ working experience, with 5 years+ working experience in customer experience-related domains
5 years+ working experience in Fintech/Payment/eComs companies
5 years+ working experience in MNC (multi-nation company) environment
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about the company. Fintech
about the team. Operation
about the job.
Design end to end process and platform for customer voice collection
Analyze voice of customers to generate clear insights, and able to propose meaningful actions to address the major comments/concerns from the customer
Deliver China VOC readout both routinely and needs-basis, able to present the readout to senior mgmt team
Maintain close and strong partnership with sales, marketing, and Ops team for VOC alignment
skills and experience required.
Bachelor’s degree or above
Fluent English in both verbal and written
Native Chinese speaker
10 years+ working experience, with 5 years+ working experience in customer experience-related domains
5 years+ working experience in Fintech/Payment/eComs companies
5 years+ working experience in MNC (multi-nation company) environment
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about the company.知名外资公司about the team.IT团队about the job.负责IoT网关嵌入式软件方案的评估和实施负责IoT网关嵌入式软件开发过技术风险管控和解决负责IoT网关嵌入式软件架构/设计/性能优化负责嵌入式软件供应商管控负责和嵌入式硬件开发人员沟通并共同解决软硬件相关问题负责解决嵌入式开发过程中遇到的任何软件难题skills and experience required.有6年以上Linux平台的开发经验,2年以上Linux平台架构师经验精通kernel的裁剪,优化,编译,并有能力调查和解决kernel引起的问题精通Linux系统以及常用驱动开发(I2C, I2S, UART, PCI, CAN等)掌握4G通信模块驱动开发熟练掌握HAL/OSAL抽象层的定义和规划,指导开发人员熟练掌握Infrastructure基础组件层的定义和规划,指导开发人员掌握功能安全开发以及相关功能安全需求,并能指导产品的安全认证精通多线程开发,和进程间通信,熟练掌握多进(线)程
about the company.知名外资公司about the team.IT团队about the job.负责IoT网关嵌入式软件方案的评估和实施负责IoT网关嵌入式软件开发过技术风险管控和解决负责IoT网关嵌入式软件架构/设计/性能优化负责嵌入式软件供应商管控负责和嵌入式硬件开发人员沟通并共同解决软硬件相关问题负责解决嵌入式开发过程中遇到的任何软件难题skills and experience required.有6年以上Linux平台的开发经验,2年以上Linux平台架构师经验精通kernel的裁剪,优化,编译,并有能力调查和解决kernel引起的问题精通Linux系统以及常用驱动开发(I2C, I2S, UART, PCI, CAN等)掌握4G通信模块驱动开发熟练掌握HAL/OSAL抽象层的定义和规划,指导开发人员熟练掌握Infrastructure基础组件层的定义和规划,指导开发人员掌握功能安全开发以及相关功能安全需求,并能指导产品的安全认证精通多线程开发,和进程间通信,熟练掌握多进(线)程