Design end to end process and platform for customer voice collection
Analyze voice of customers to generate clear insights, and able to propose meaningful actions to address the major comments/concerns from the customer
Deliver China VOC readout both routinely and needs-basis, able to present the readout to senior mgmt team
Maintain close and strong partnership with sales, marketing, and Ops team for VOC alignment
skills and experience required.
Bachelor’s degree or above
Fluent English in both verbal and written
Native Chinese speaker
10 years+ working experience, with 5 years+ working experience in customer experience-related domains
5 years+ working experience in Fintech/Payment/eComs companies
5 years+ working experience in MNC (multi-nation company) environment
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about the company. Fintech
about the team. Operation
about the job.
Design end to end process and platform for customer voice collection
Analyze voice of customers to generate clear insights, and able to propose meaningful actions to address the major comments/concerns from the customer
Deliver China VOC readout both routinely and needs-basis, able to present the readout to senior mgmt team
Maintain close and strong partnership with sales, marketing, and Ops team for VOC alignment
skills and experience required.
Bachelor’s degree or above
Fluent English in both verbal and written
Native Chinese speaker
10 years+ working experience, with 5 years+ working experience in customer experience-related domains
5 years+ working experience in Fintech/Payment/eComs companies
5 years+ working experience in MNC (multi-nation company) environment
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