Customer Service - Business Banking | Big 4 Bank
- Location: Sydney CBD (Hybrid: 50/50 split after training)
- Contract: 12 months
- Pay Rate: $38.89ph + super
- Business Unit: Business Banking
About the Role
We are partnering with one of Australia’s Big 4 banks to find a Market Operations Associate for their Business Banking division. This is a high-volume, fast-paced servicing role where you will support dedicated corporate clients with their transactional banking needs. You will manage incoming queries across email, phone, and four internal portals.
This isn't a standard public call centre; you will handle roughly 10 inbound/outbound client calls a day and manage a workflow of 20–30 emails.
The Day-to-Day
- Act as the direct point of contact for dedicated business clients, answering queries and following up on open requests.
- Manage and resolve 20–30 client emails per day.
- Handle low-volume, high-value phone interactions (approx. 10 calls a day).
- Collaborate daily with a tight-knit national team spanning Sydney, Melbourne, Brisbane, and Perth.
Training & WFH Structure
- First 8 Weeks: Full-time in the Sydney office. You’ll undergo comprehensive training covering four distinct product sets to build your foundational knowledge.
- Post-Training: Transition to a hybrid 50/50 model (alternating 2 days in office one week, 3 days the next).
What We Are Looking For
- Prior contact centre, customer service, or multitasking experience is highly regarded. * Banking experience is a bonus, not a requirement.
- Tech-savvy multitaskers. You need to be comfortable jumping between multiple screens, systems, and team chats simultaneously.
- Adaptable self-starters. Processes can be unique; you need to be resilient in a fast-paced environment and eager to learn.
Why Apply?
This is a foot in the door with a major financial institution offering top-tier training, a supportive national team culture, and a genuine work-life balance once you are up to speed.
Interested? Apply now with your updated resumeor send your updated resume to lavender.pham@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
...
