customer service call centre.

• Parramatta location - close to public transport hub and Westfields
• Start: ASAP
• $63,339 + 9.5% guaranteed shift loading = $69,356 salary + 12% super on top
• Full time permanent opportunity

• MUST HAVE CALL CENTRE EXPERIENCE TO BE CONSIDERED

Are you passionate about providing care and making a real difference in people's lives? My client is a member-focused private health insurer dedicated to offering exceptional value and service. They build a culture on strong values, and continuous learning. They believe in working together to achieve the best outcomes for their members.

If you thrive in a dynamic contact centre environment and excel at building rapport, apply now!

About the Role

As a Member Onboarding Consultant, you will be the friendly voice that welcomes our newest members. This is a crucial role focused on providing an exceptional positive member experience right from the start.

• Onboarding Members: Conducting Welcome calls and providing value-adds following the sale of a product.

• Customer Service Excellence: Upholding customer service standards and accepting ownership to resolve any member inquiries.

• Education and Guidance: Educating members on their new product and guiding them through using the self-service app.

• Support and Administration: Handling policy updates and assisting with member initial enquiries and keeping accurate records of interaction

• Compliance

What You'll Bring

• Contact Centre Experience: Proven experience in customer service or Contact Centre environments is essential.
• Strong verbal and phone communication skills are a must.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with individuals.
• Tech Savvy
• Active Listener
• Results-Oriented to meet and exceed member-focused KPIS.

Our Culture and Benefits

• Growth and Development with an Active Personal Development Plan
• Performance Recognition
• Supportive Environment
• 50% off health insurance and other health & wellbeing perks

Sound like you?

If you're ready to make a meaningful impact, apply today or send your updated CV to Lavender.Pham@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.