Customer Service Representative
Details
- Start: 16th February 2026
- Contract Length: 6 months
- Pay Rate: $37.39 per hour + Super.
- Location: Gosford NSW
- Hours: 35 hours per week on a 7 am – 7 pm rotating roster (Monday to Friday).
Join a dynamic contact centre environment where you will undergo on-site training to set you up for success. This role is perfect for those who thrive in fast-paced settings and are passionate about delivering a positive customer experience.
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Key Responsibilities
Customer Support: Respond to multifaceted enquiries and complaints on a wide range of matters via various interaction channels.
Information Management: Provide timely, accurate, and consistent advice while updating and maintaining records in internal databases.
Problem Solving: Resolve complex customer issues and escalated enquiries to ensure effective outcomes.
Continuous Improvement: Contribute new ideas to improve work process efficiency.
Skills & Experience Required
Experience: 2–3 years of customer service experience (call centre, retail, or admin). Previous government experience is preferred.
Communication: Excellent written and verbal communication skills with strong email etiquette.
Technical Proficiency: Intermediate computer skills, including Microsoft Office (Outlook and Teams), and the ability to pick up new systems quickly.
Resilience: Ability to remain professional when handling challenging customer behaviours in a high-volume environment.
Apply Now
If you are looking for your next challenge and enjoy working in a dynamic and supportive team, apply online now or reach out to Ellie Roberts at ellie.roberts@randstad.com.au with any questions.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
