customer service representative.

Key Responsibilities

Handle majority voice interactions (calls) along with supporting chat and email channels as needed.
Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure.
Collaborate with cross-functional support teams to resolve requests efficiently.
Maintain a customer-centric approach focusing on live communication (primarily calls).

Qualifications

Excellent verbal and written communication skills in English (strong speaking ability is mandatory).
Good interpersonal skills with a customer-first mindset.
Detail-oriented with strong organizational and multitasking skills.
Analytical and logical problem-solving skills.
Prior experience in customer or employee support (voice or blended) is an advantage.
 

experience

6