Do you have strong communication and client relation skills? Would you consider yourself to be strong with using excel and following processes. If so, we are currently looking for a Customer Service Specialist to support a team with B2B sales at a consumer packaging and dispensing solutions company. You would be providing end to end customer support to ensure all needs are met and resolutions reached efficiently and effectively.
Duties and Responsibilities:
- End to end order management, from order placement through to delivery using CRM and ERP systems
- Advising Customers and Sales of any significant delays and helping to ensure customer expectations are fulfilled.
- Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery
- Prepare and lead the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
- Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
- Supporting with return of goods where applicable
- Request for credit and debit notes in collaboration with the finance function, including supporting the disputed invoices process.
- Continuously strive to improve customer relations with prompt, efficient service, using their own initiative to resolve complex problems when they arise.
- Other duties as assigned.
Role details:
Job Title: Customer Service Specialist
Work Location: Ledbury
Contract Type: Permanent
Start Date: ASAP
Salary: £28,500 per annum
Hours: 8.30AM - 5PM (Mon - Fri)
Person Specification:
- Experience within customer service, preferably in B2B sales, packaging or manufacturing environment
- Strong Excel skills
- Fluent in English Language
- Experience of SAP and Salesforce.com (preferable)
- Full clean UK Driving License
- Results Orientated
- Excellent interpersonal and communication skills
- Ability to build collaborative relationships
- Excellent time management and organisational skills
If this sounds like the role for you, please don't hesitate to apply today!
Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
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