47 jobs found for customer service call center

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    • witney, oxfordshire
    • temporary
    • £10.26 per hour
    • full-time
    Do you enjoy working individually? Do you want to work in a role that has a positive impact on peoples' health and lives? If you have said yes to the above, then we have a fantastic opportunity for you.. Pay Rate and Working hours: £10.26 per hourMonday to Friday, 08:00am - 16:00pm37.5 hoursBenefits You'll Love:Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.Referral programmes - earn even more when you bring a friend with you!Access to employee assistance programmes including financial advice and counselling servicesFull training providedFree on-site parkingSubsidised onsite canteen with inside and outside seating areasExcellent long term prospectsWeekly onsite Covid testing available for staffYour Responsibilities: Investigate returned productsProactively support the implementation of new and / or improved processesMeet timeliness of complaint investigations and identify opportunities for improvement or efficienciesPro-active in recommending improvementsKeep up to date with the development of new products and through collaboration with peers within the complaints teamIdentifying any trends in product complaints that are found during investigations and highlighting these to managementHandling multiple tasks effectively and efficiently in a team environmentRequirements:Eligible to live and work in the UKGCSE Maths and English or equivalent IT Proficient including Word and Excel.5 years of referencing (employment or alternative activity) Desired:Experience of Good Manufacturing Practice (GMP) and/or laboratory best practiceExperience of problem solving and logical root cause analysis processes If this is a role you are interested in and you want to work for a renowned healthcare company, Why not click apply today!
    Do you enjoy working individually? Do you want to work in a role that has a positive impact on peoples' health and lives? If you have said yes to the above, then we have a fantastic opportunity for you.. Pay Rate and Working hours: £10.26 per hourMonday to Friday, 08:00am - 16:00pm37.5 hoursBenefits You'll Love:Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.Referral programmes - earn even more when you bring a friend with you!Access to employee assistance programmes including financial advice and counselling servicesFull training providedFree on-site parkingSubsidised onsite canteen with inside and outside seating areasExcellent long term prospectsWeekly onsite Covid testing available for staffYour Responsibilities: Investigate returned productsProactively support the implementation of new and / or improved processesMeet timeliness of complaint investigations and identify opportunities for improvement or efficienciesPro-active in recommending improvementsKeep up to date with the development of new products and through collaboration with peers within the complaints teamIdentifying any trends in product complaints that are found during investigations and highlighting these to managementHandling multiple tasks effectively and efficiently in a team environmentRequirements:Eligible to live and work in the UKGCSE Maths and English or equivalent IT Proficient including Word and Excel.5 years of referencing (employment or alternative activity) Desired:Experience of Good Manufacturing Practice (GMP) and/or laboratory best practiceExperience of problem solving and logical root cause analysis processes If this is a role you are interested in and you want to work for a renowned healthcare company, Why not click apply today!
    • witney, oxfordshire
    • temporary
    • £10.26 per hour
    • full-time
    Do you enjoy working individually? Do you want to work in a role that has a positive impact on peoples' health and lives? If you have said yes to the above, then we have a fantastic opportunity for you.. Pay Rate and Working hours: £10.26 per hourMonday to Friday, 12:00am - 08:00am37.5 hoursBenefits You'll Love:Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.Referral programmes - earn even more when you bring a friend with you!Access to employee assistance programmes including financial advice and counselling servicesFull training providedFree on-site parkingSubsidised onsite canteen with inside and outside seating areasExcellent long term prospectsWeekly onsite Covid testing available for staffYour Responsibilities: Investigate returned productsProactively support the implementation of new and / or improved processesMeet timeliness of complaint investigations and identify opportunities for improvement or efficienciesPro-active in recommending improvementsKeep up to date with the development of new products and through collaboration with peers within the complaints teamIdentifying any trends in product complaints that are found during investigations and highlighting these to managementHandling multiple tasks effectively and efficiently in a team environmentRequirements:Eligible to live and work in the UKGCSE Maths and English or equivalent IT Proficient including Word and Excel.5 years of referencing (employment or alternative activity) Desired:Experience of Good Manufacturing Practice (GMP) and/or laboratory best practiceExperience of problem solving and logical root cause analysis processes If this is a role you are interested in and you want to work for a renowned healthcare company, Why not click apply today!
    Do you enjoy working individually? Do you want to work in a role that has a positive impact on peoples' health and lives? If you have said yes to the above, then we have a fantastic opportunity for you.. Pay Rate and Working hours: £10.26 per hourMonday to Friday, 12:00am - 08:00am37.5 hoursBenefits You'll Love:Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.Referral programmes - earn even more when you bring a friend with you!Access to employee assistance programmes including financial advice and counselling servicesFull training providedFree on-site parkingSubsidised onsite canteen with inside and outside seating areasExcellent long term prospectsWeekly onsite Covid testing available for staffYour Responsibilities: Investigate returned productsProactively support the implementation of new and / or improved processesMeet timeliness of complaint investigations and identify opportunities for improvement or efficienciesPro-active in recommending improvementsKeep up to date with the development of new products and through collaboration with peers within the complaints teamIdentifying any trends in product complaints that are found during investigations and highlighting these to managementHandling multiple tasks effectively and efficiently in a team environmentRequirements:Eligible to live and work in the UKGCSE Maths and English or equivalent IT Proficient including Word and Excel.5 years of referencing (employment or alternative activity) Desired:Experience of Good Manufacturing Practice (GMP) and/or laboratory best practiceExperience of problem solving and logical root cause analysis processes If this is a role you are interested in and you want to work for a renowned healthcare company, Why not click apply today!
    • witney, oxfordshire
    • temporary
    • £10.26 per hour
    • full-time
    Do you enjoy working individually? Do you want to work in a role that has a positive impact on peoples' health and lives? If you have said yes to the above, then we have a fantastic opportunity for you.. Pay Rate and Working hours: £10.26 per hourMonday to Friday, 16:00pm - 12:00am37.5 hoursBenefits You'll Love:Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.Referral programmes - earn even more when you bring a friend with you!Access to employee assistance programmes including financial advice and counselling servicesFull training providedFree on-site parkingSubsidised onsite canteen with inside and outside seating areasExcellent long term prospectsWeekly onsite Covid testing available for staffYour Responsibilities: Investigate returned productsProactively support the implementation of new and / or improved processesMeet timeliness of complaint investigations and identify opportunities for improvement or efficienciesPro-active in recommending improvementsKeep up to date with the development of new products and through collaboration with peers within the complaints teamIdentifying any trends in product complaints that are found during investigations and highlighting these to managementHandling multiple tasks effectively and efficiently in a team environmentRequirements:Eligible to live and work in the UKGCSE Maths and English or equivalent IT Proficient including Word and Excel.5 years of referencing (employment or alternative activity) Desired:Experience of Good Manufacturing Practice (GMP) and/or laboratory best practiceExperience of problem solving and logical root cause analysis processes If this is a role you are interested in and you want to work for a renowned healthcare company, Why not click apply today!
    Do you enjoy working individually? Do you want to work in a role that has a positive impact on peoples' health and lives? If you have said yes to the above, then we have a fantastic opportunity for you.. Pay Rate and Working hours: £10.26 per hourMonday to Friday, 16:00pm - 12:00am37.5 hoursBenefits You'll Love:Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.Referral programmes - earn even more when you bring a friend with you!Access to employee assistance programmes including financial advice and counselling servicesFull training providedFree on-site parkingSubsidised onsite canteen with inside and outside seating areasExcellent long term prospectsWeekly onsite Covid testing available for staffYour Responsibilities: Investigate returned productsProactively support the implementation of new and / or improved processesMeet timeliness of complaint investigations and identify opportunities for improvement or efficienciesPro-active in recommending improvementsKeep up to date with the development of new products and through collaboration with peers within the complaints teamIdentifying any trends in product complaints that are found during investigations and highlighting these to managementHandling multiple tasks effectively and efficiently in a team environmentRequirements:Eligible to live and work in the UKGCSE Maths and English or equivalent IT Proficient including Word and Excel.5 years of referencing (employment or alternative activity) Desired:Experience of Good Manufacturing Practice (GMP) and/or laboratory best practiceExperience of problem solving and logical root cause analysis processes If this is a role you are interested in and you want to work for a renowned healthcare company, Why not click apply today!
    • solihull, west midlands
    • temp to perm
    • £9.00 - £9.50 per hour
    • full-time
    Overview Location: SolihullJob Title: Call centre agentSalary: £9.50 per hourHours: 8-6:30 4 days per weekWe have a number of exciting opportunities as a call centre agent. You will be the first point of contact for patients ringing the surgery, The role will be to optimise the patient's journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient's presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as assisting with walk in patients at the surgery reception.Provide clear concise information to patients and understand the importance of discretion and confidentiality.Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient's problem.Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability togain the confidence of the caller (project confidence and sensitivity).CriteriaPrevious experience in a call centre/customer service role is essentiala clear communicator Able to remain calm and deal with difficult customers Able to work 4 days per week Able to commute to Solihull Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Overview Location: SolihullJob Title: Call centre agentSalary: £9.50 per hourHours: 8-6:30 4 days per weekWe have a number of exciting opportunities as a call centre agent. You will be the first point of contact for patients ringing the surgery, The role will be to optimise the patient's journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient's presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as assisting with walk in patients at the surgery reception.Provide clear concise information to patients and understand the importance of discretion and confidentiality.Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient's problem.Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability togain the confidence of the caller (project confidence and sensitivity).CriteriaPrevious experience in a call centre/customer service role is essentiala clear communicator Able to remain calm and deal with difficult customers Able to work 4 days per week Able to commute to Solihull Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • birmingham, west midlands
    • work from home - contract
    • £9.00 - £9.50 per hour
    • full-time
    Overview Job Type: Temporary (possibility to go permanent after 12 weeks)Job Title: Call Centre Agent/Customer Service Salary: £9.50 per hourShifts: 37.5 hours per week between 08:00-20:00pm Mon-SunWorking from home - Must have access to a computer with windows We are delighted to be working in partnership with a long established market research organisation with over 30 years of successful experience. If you are comfortable talking over the phone, see yourself as an excellent communicator and want to help contribute to fighting the global pandemic this could be the perfect role for you. Responsibilities & CriteriaUsing the companies in-house system you will be contact members of the public in regards to Covid-19 inclusive of checking symptoms, ensuring guidelines are being followed and offering relevant advice You will be conducting a number of outbound calls on a day to day basisYou will need to accurately record any relevant information on to the companies system You will need to possess an excellent telephone manner and be comfortable communicating over the phonePrevious customer service or call centre experience is ideal. Experience working on test & trace campaigns is desirable but not essential Benefits Working from home Flexibility around shifts - we are looking for applicants who can work full or part timeExcellent onboarding and training A chance to secure a permanent role depending on performance in your first 12 weeks A supporting and established team For more information please contact Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Overview Job Type: Temporary (possibility to go permanent after 12 weeks)Job Title: Call Centre Agent/Customer Service Salary: £9.50 per hourShifts: 37.5 hours per week between 08:00-20:00pm Mon-SunWorking from home - Must have access to a computer with windows We are delighted to be working in partnership with a long established market research organisation with over 30 years of successful experience. If you are comfortable talking over the phone, see yourself as an excellent communicator and want to help contribute to fighting the global pandemic this could be the perfect role for you. Responsibilities & CriteriaUsing the companies in-house system you will be contact members of the public in regards to Covid-19 inclusive of checking symptoms, ensuring guidelines are being followed and offering relevant advice You will be conducting a number of outbound calls on a day to day basisYou will need to accurately record any relevant information on to the companies system You will need to possess an excellent telephone manner and be comfortable communicating over the phonePrevious customer service or call centre experience is ideal. Experience working on test & trace campaigns is desirable but not essential Benefits Working from home Flexibility around shifts - we are looking for applicants who can work full or part timeExcellent onboarding and training A chance to secure a permanent role depending on performance in your first 12 weeks A supporting and established team For more information please contact Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • belfast, belfast
    • temporary
    • competitive
    • full-time
    Customer Care Advisor,Location: Belfast Are you a people person with great communication skills wanting to support customers through their financial services journey?As a Customer Care Advisor, you will support new and existing customers with their financial & service needs via a range of channels where appropriate, delivering an excellent customer experience to one of the largest commercial banks in the UK. You will ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. You will also act in line with the Group Values, Behaviours and Codes of Responsibility supporting priorities.Job DescriptionEnters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.Works according to an assigned schedule.Role DetailsCustomer Care Advisor - A35 hours per weekX6 month contract (likely to be extended or made permanent)Training period - 5 weeks in house (Mon-Fri 9am-5pm)Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Care Advisor,Location: Belfast Are you a people person with great communication skills wanting to support customers through their financial services journey?As a Customer Care Advisor, you will support new and existing customers with their financial & service needs via a range of channels where appropriate, delivering an excellent customer experience to one of the largest commercial banks in the UK. You will ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. You will also act in line with the Group Values, Behaviours and Codes of Responsibility supporting priorities.Job DescriptionEnters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.Works according to an assigned schedule.Role DetailsCustomer Care Advisor - A35 hours per weekX6 month contract (likely to be extended or made permanent)Training period - 5 weeks in house (Mon-Fri 9am-5pm)Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • sheffield, south yorkshire
    • temporary
    • competitive
    • full-time
    Are you interested in providing first class customer service for one of the largest insurance firmsworldwide? Are you confident in a team environment and being able to deal with issues andqueries without hesitation to assist clients and customers? We are looking for recruits holdingthese and many other important personality and performance traits/skills to join our customerservice team at our Sheffield office.Successful candidates will have:● Excellent telephone manner● Ability to communicate verbally and in written format● Understand when necessary to escalate issues in a timely manner● Ability to talk customers through issues to resolution● Ability to communicate effectively in writing, face to face and over the telephone with awide range of clients and workers● Ability to prioritise workload and multi task● Flexible approach to changing business needsAs a customer Service Advisor your skills and qualifications will ideally include:● ACII qualified or progressing toward● Good working knowledge of MS Office, Internet● Systems knowledge: Bridge, AMeII, Timetrak, Knowledge Exchange, Sector Databases● Divisional Business Rules and Processes● Specific Client knowledgeKey information● Contract will be initial 6 months with option to extend relating to performance● Pay Rate is £11.11/hr● Inside IR35● Location is North YorkshireThe role is an office based role, however, considering the recent changes in the Government'sapproach, We will be looking for colleagues to be flexible over the 5 working days - working aminimum of 3 days in the office and the remainder at home.The business has set opening hours for the service centre (8.30 to 5pm), so the only flexibilitywill be either a 8.30 to 4.45 shift, or a 8.45 to 5pm shift. And they require colleagues to work 5days per week - which helps with continuity and scheduling in the teamThe office address is Building No 1 | Hallamshire Business Park | 100 Napier Street |Sheffield | S11 8HD.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Are you interested in providing first class customer service for one of the largest insurance firmsworldwide? Are you confident in a team environment and being able to deal with issues andqueries without hesitation to assist clients and customers? We are looking for recruits holdingthese and many other important personality and performance traits/skills to join our customerservice team at our Sheffield office.Successful candidates will have:● Excellent telephone manner● Ability to communicate verbally and in written format● Understand when necessary to escalate issues in a timely manner● Ability to talk customers through issues to resolution● Ability to communicate effectively in writing, face to face and over the telephone with awide range of clients and workers● Ability to prioritise workload and multi task● Flexible approach to changing business needsAs a customer Service Advisor your skills and qualifications will ideally include:● ACII qualified or progressing toward● Good working knowledge of MS Office, Internet● Systems knowledge: Bridge, AMeII, Timetrak, Knowledge Exchange, Sector Databases● Divisional Business Rules and Processes● Specific Client knowledgeKey information● Contract will be initial 6 months with option to extend relating to performance● Pay Rate is £11.11/hr● Inside IR35● Location is North YorkshireThe role is an office based role, however, considering the recent changes in the Government'sapproach, We will be looking for colleagues to be flexible over the 5 working days - working aminimum of 3 days in the office and the remainder at home.The business has set opening hours for the service centre (8.30 to 5pm), so the only flexibilitywill be either a 8.30 to 4.45 shift, or a 8.45 to 5pm shift. And they require colleagues to work 5days per week - which helps with continuity and scheduling in the teamThe office address is Building No 1 | Hallamshire Business Park | 100 Napier Street |Sheffield | S11 8HD.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • birmingham, west midlands
    • permanent
    • £18,000 - £20,000 per year
    • full-time
    Recruitment Resourcer/Trainee Consultant£18-20k plus excellent benefitsBased in Central BirminghamHave you recently found a passion for recruitment and want to take this further? Joining Randstad will give you the opportunity to develop your career with a market leading recruitment employer of choice!By joining our team as a Recruitment resourcer within our business support division you will be contributing to a key area of the business that helps to support candidates who are seeking a truly vocational career path.Key responsibilities will include but not be limited to:Sourcing candidates matched against pre-qualified specifications for our clientsWrite and tailor advertisements specific to your clients needsConduct searches via: our database, incoming applications, job boards and various online toolsInteract with clients to assist them with their recruitment needsBuild your own network of talented candidatesBe a brand ambassador for one the the UK's top 10 recruitment companiesYou will need to demonstrate:Some experience in the recruitment industry or a real passion to start a recruitment career Excellent attention to detailConfident communication skillsSelf motivated with good organisational skillsAbility to prioritise workloadWhat we offer to you...Our excellent benefits package includes holidays that you can buy or sell, a competitive share scheme, plus commission on all roles filled. What's more, you'll have the opportunity to work with an organisation that uses cutting-edge tools and innovative technologies which will enable you to concentrate on the human side of recruitment whilst providing a superior service for both our clients and candidates.Randstad actively encourages internal progression, so whatever your specialism, the potential for career development with us is huge. The way we work is both flexible and agile, and the pandemic has allowed us to further embrace technology to help keep our people connected now, and into the future. Our unrivalled 4.4 rating on Glassdoor sets us apart from any of our competitors!We're passionately committed to diversity and inclusion and believe that everyone should have the freedom to be themselves at work - however they choose to express it. We want you to be happy working with us and we ensure that all employees have a healthy work/life balance and that your personal wellbeing is at the heart of all our decision making. So why not realise your potential and explore the possible with us? Interested? Please send your cv immediately Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Recruitment Resourcer/Trainee Consultant£18-20k plus excellent benefitsBased in Central BirminghamHave you recently found a passion for recruitment and want to take this further? Joining Randstad will give you the opportunity to develop your career with a market leading recruitment employer of choice!By joining our team as a Recruitment resourcer within our business support division you will be contributing to a key area of the business that helps to support candidates who are seeking a truly vocational career path.Key responsibilities will include but not be limited to:Sourcing candidates matched against pre-qualified specifications for our clientsWrite and tailor advertisements specific to your clients needsConduct searches via: our database, incoming applications, job boards and various online toolsInteract with clients to assist them with their recruitment needsBuild your own network of talented candidatesBe a brand ambassador for one the the UK's top 10 recruitment companiesYou will need to demonstrate:Some experience in the recruitment industry or a real passion to start a recruitment career Excellent attention to detailConfident communication skillsSelf motivated with good organisational skillsAbility to prioritise workloadWhat we offer to you...Our excellent benefits package includes holidays that you can buy or sell, a competitive share scheme, plus commission on all roles filled. What's more, you'll have the opportunity to work with an organisation that uses cutting-edge tools and innovative technologies which will enable you to concentrate on the human side of recruitment whilst providing a superior service for both our clients and candidates.Randstad actively encourages internal progression, so whatever your specialism, the potential for career development with us is huge. The way we work is both flexible and agile, and the pandemic has allowed us to further embrace technology to help keep our people connected now, and into the future. Our unrivalled 4.4 rating on Glassdoor sets us apart from any of our competitors!We're passionately committed to diversity and inclusion and believe that everyone should have the freedom to be themselves at work - however they choose to express it. We want you to be happy working with us and we ensure that all employees have a healthy work/life balance and that your personal wellbeing is at the heart of all our decision making. So why not realise your potential and explore the possible with us? Interested? Please send your cv immediately Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • london, greater london
    • permanent
    • competitive
    • full-time
    We are currently recruiting for experienced full-time Customer Service Advisors to work for a market-leading mutual, not for profit organisation in a home-based role.This excellent opportunity is suited for a naturally friendly and helpful person who has a good understanding of excellent customer service and its delivery. Experience of working from home is preferred but not essential, however, the ability to be self-sufficient and motivated is important. This opportunity provides successful candidates security, excellent benefits, on going development and a great work-life balance.Brief Job DescriptionThe primary role of the Membership Customer Service Advisor is to receive incoming telephone calls in order to:* update member account details* answer queries and provide general advice and assistance* meet or exceed personal productivity targets* contribute to team productivity targets* meet or exceed personal quality targets* deliver an exceptional member experience* log and record all interactions onto the CRM system.Knowledge, Skill & Experience:The ideal candidate will come from a strong customer service background and have a affinity for customer service.The Candidates must also have:* the ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* a degree* excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* the ability to retain and utilise complex product and technical information.* strong numeracy, literary and MS office skills* the ability to work individually and to motivate yourself* strong technical knowledge of computers would be a benefit* the ability to meet home working requirements, available on request* the ability to work efficiently under pressure while still delivering a premium service.If you believe the above describes you and would like to know more about the role and it's requirements please apply today with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We are currently recruiting for experienced full-time Customer Service Advisors to work for a market-leading mutual, not for profit organisation in a home-based role.This excellent opportunity is suited for a naturally friendly and helpful person who has a good understanding of excellent customer service and its delivery. Experience of working from home is preferred but not essential, however, the ability to be self-sufficient and motivated is important. This opportunity provides successful candidates security, excellent benefits, on going development and a great work-life balance.Brief Job DescriptionThe primary role of the Membership Customer Service Advisor is to receive incoming telephone calls in order to:* update member account details* answer queries and provide general advice and assistance* meet or exceed personal productivity targets* contribute to team productivity targets* meet or exceed personal quality targets* deliver an exceptional member experience* log and record all interactions onto the CRM system.Knowledge, Skill & Experience:The ideal candidate will come from a strong customer service background and have a affinity for customer service.The Candidates must also have:* the ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* a degree* excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* the ability to retain and utilise complex product and technical information.* strong numeracy, literary and MS office skills* the ability to work individually and to motivate yourself* strong technical knowledge of computers would be a benefit* the ability to meet home working requirements, available on request* the ability to work efficiently under pressure while still delivering a premium service.If you believe the above describes you and would like to know more about the role and it's requirements please apply today with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • llanelli, carmarthenshire
    • temporary
    • £10.00 per hour
    • full-time
    Main Purpose of the role -Providing the first point of contact for the Council's customers, helping to meet theaims of the Council's Customer Care Strategy to maximise accessibility to theorganisation.* Resolving 80% of contacts at first point of contact and delivering efficient, bi-lingual,customer focused services.* Acting as the customer's advocate, dealing with an extensive range of enquiries andservice requests presented by telephone and electronic media. Main Duties include- To take ownership of customer contacts by acting as the customer's advocate untilthe contact is resolved, or in a minority of cases, transferred once to the correct officer.Dealing at all times courteously, efficiently and sensitively with all customerscontacting the Contact Centre by either telephone or electronic media.* To provide prompt and accurate advice, information and assistance to customers inrespect of an extensive range of enquiries, including correctly identifying andprocessing each contact in accordance with defined procedures. This will includeservice requests and complaints, making appointments, providing advice on a rangeof applications and on-line assistance in completing forms, and arranging for literatureto be sent to customers. (The range of services and degree of complexity will increaseover the implementation period of the Contact Centre).* To make decisions on a daily basis, including determining eligibility for specific Councilservices, within established guidelines by maintaining a broad knowledge of relevantlegislation and the application of a high degree of initiative.* To co-operate with colleagues in other service areas to ensure the highest levels of firsttime call resolution and customer satisfaction.* To undertake administrative tasks as required to support the operation of the ContactCentre.* To undertake outbound calls according to operational needs, including assisting inthe recovery of monies owed to the Council by negotiating with customers to makearrangements for future payment following the issue of summonses.* To utilise a wide range of Council IT systems and databases to support processing ofcustomer requests and to ensure accurate recording of contact details inaccordance with agreed procedures and protocols. To ensure confidentiality of datais maintained in compliance with the Data Protection Act.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Main Purpose of the role -Providing the first point of contact for the Council's customers, helping to meet theaims of the Council's Customer Care Strategy to maximise accessibility to theorganisation.* Resolving 80% of contacts at first point of contact and delivering efficient, bi-lingual,customer focused services.* Acting as the customer's advocate, dealing with an extensive range of enquiries andservice requests presented by telephone and electronic media. Main Duties include- To take ownership of customer contacts by acting as the customer's advocate untilthe contact is resolved, or in a minority of cases, transferred once to the correct officer.Dealing at all times courteously, efficiently and sensitively with all customerscontacting the Contact Centre by either telephone or electronic media.* To provide prompt and accurate advice, information and assistance to customers inrespect of an extensive range of enquiries, including correctly identifying andprocessing each contact in accordance with defined procedures. This will includeservice requests and complaints, making appointments, providing advice on a rangeof applications and on-line assistance in completing forms, and arranging for literatureto be sent to customers. (The range of services and degree of complexity will increaseover the implementation period of the Contact Centre).* To make decisions on a daily basis, including determining eligibility for specific Councilservices, within established guidelines by maintaining a broad knowledge of relevantlegislation and the application of a high degree of initiative.* To co-operate with colleagues in other service areas to ensure the highest levels of firsttime call resolution and customer satisfaction.* To undertake administrative tasks as required to support the operation of the ContactCentre.* To undertake outbound calls according to operational needs, including assisting inthe recovery of monies owed to the Council by negotiating with customers to makearrangements for future payment following the issue of summonses.* To utilise a wide range of Council IT systems and databases to support processing ofcustomer requests and to ensure accurate recording of contact details inaccordance with agreed procedures and protocols. To ensure confidentiality of datais maintained in compliance with the Data Protection Act.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • sunderland, tyne and wear
    • temporary
    • £10.40 - £10.41 per hour
    • full-time
    Is your current contract coming to an end? Or are you looking for a Customer Service position to start ASAP? If you have extensive experience in customer service roles- we would love to hear from you! Location: Sunderland Position: Customer Service Advocate Contract type: Temp Start date: ASAP End date: Ongoing (3 months minimum)Salary/Rate: £10.34 p/h 30 hours per week - must be fully flexible Randstad CPE contact: The Trades team on 07703348214 The ClientWorking for a Local Authority client Job purpose To provide a comprehensive, efficient, effective and responsive service enquiry service to customers. To ensure that all customer contacts are handled in an appropriate way and demonstrate excellent customer service. To be a Service Champion for customer service, support specific service development and colleagues and take responsibility for the quality of service provision. Duties To communicate information verbally and/or in writing with the aim of satisfactorily resolving enquiries from Council customers. A range of communication channels will be used such as telephone, web, email and face to face. Specific knowledge of Council services is required to resolve the enquiry or ensure the satisfactory transfer of the query to the correct Service Area.Communicate information to different audiences derived from several sources (including the computerised system). Information communicated can be complicated and sensitive. Communication must be adapted to meet the needs of the customer to ensure their understanding.Provide information and/ or advice and guidance with the aim of satisfactorily resolving the enquiry. A range of written and verbal information, advice and guidance must be provided clearly meeting agreed service standards.Quickly develop excellent customer rapport, to enhance the customer's experience.Maintain a calm, positive and helpful attitude when dealing with challenging customers.Actively listen to the customer to assess and anticipate their individual needs and requirements to resolve their enquiry.Ensure customer contact is in accordance with the Customer Charter and appropriate service standards.Resolve enquiries satisfactorily, which may at times include persuading or influencing customers towards a particular course of action or alternative approach.Plan and organise own workload to ensure the delivery of the agreed service standards.Make decisions in accordance with service standards, and on a daily basis, when dealing with problems and queries.Ensure work is carried out in an organised and effective way, including any follow up actions, so customer enquiries are resolved fully at the first point of contact.Remaining composed, even in challenging or difficult circumstances to maintain positive customer relationships. You will needExperience in customer service based roles To be fully flexible What you will get in return: A competitive pay rate Opportunity for ongoing work.Access to Randstad's training department. Post holders will be provided with mobile phone and laptopWhat to do next:If you feel this role meets your expectations please click apply and upload your latest cv. If you are seeking a new role in the future please feel free to contact Randstad CPE's Newcastle branch for a confidential discussion where we can provide advice, assistance with training and update you on our latest vacancies. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Is your current contract coming to an end? Or are you looking for a Customer Service position to start ASAP? If you have extensive experience in customer service roles- we would love to hear from you! Location: Sunderland Position: Customer Service Advocate Contract type: Temp Start date: ASAP End date: Ongoing (3 months minimum)Salary/Rate: £10.34 p/h 30 hours per week - must be fully flexible Randstad CPE contact: The Trades team on 07703348214 The ClientWorking for a Local Authority client Job purpose To provide a comprehensive, efficient, effective and responsive service enquiry service to customers. To ensure that all customer contacts are handled in an appropriate way and demonstrate excellent customer service. To be a Service Champion for customer service, support specific service development and colleagues and take responsibility for the quality of service provision. Duties To communicate information verbally and/or in writing with the aim of satisfactorily resolving enquiries from Council customers. A range of communication channels will be used such as telephone, web, email and face to face. Specific knowledge of Council services is required to resolve the enquiry or ensure the satisfactory transfer of the query to the correct Service Area.Communicate information to different audiences derived from several sources (including the computerised system). Information communicated can be complicated and sensitive. Communication must be adapted to meet the needs of the customer to ensure their understanding.Provide information and/ or advice and guidance with the aim of satisfactorily resolving the enquiry. A range of written and verbal information, advice and guidance must be provided clearly meeting agreed service standards.Quickly develop excellent customer rapport, to enhance the customer's experience.Maintain a calm, positive and helpful attitude when dealing with challenging customers.Actively listen to the customer to assess and anticipate their individual needs and requirements to resolve their enquiry.Ensure customer contact is in accordance with the Customer Charter and appropriate service standards.Resolve enquiries satisfactorily, which may at times include persuading or influencing customers towards a particular course of action or alternative approach.Plan and organise own workload to ensure the delivery of the agreed service standards.Make decisions in accordance with service standards, and on a daily basis, when dealing with problems and queries.Ensure work is carried out in an organised and effective way, including any follow up actions, so customer enquiries are resolved fully at the first point of contact.Remaining composed, even in challenging or difficult circumstances to maintain positive customer relationships. You will needExperience in customer service based roles To be fully flexible What you will get in return: A competitive pay rate Opportunity for ongoing work.Access to Randstad's training department. Post holders will be provided with mobile phone and laptopWhat to do next:If you feel this role meets your expectations please click apply and upload your latest cv. If you are seeking a new role in the future please feel free to contact Randstad CPE's Newcastle branch for a confidential discussion where we can provide advice, assistance with training and update you on our latest vacancies. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • birmingham, west midlands
    • temporary
    • £14.00 - £14.03 per hour
    • full-time
    Hourly Rate £14.03 per hourLocation - Birmingham city centreJob Title - Admissions Officer/International Interviewer Job Type - Temporary On-going -3-6 months Purpose You will provide a systematic customer service as part of the International Admissions and Conversion team to ensure an effective and efficient service for both internal and external customers, and by so doing achieve the target for recruitment of international students in line with the University's internationalisation strategy. You will also support the conversion of international students by providing positive assistance through the entire enquiry and application process, delivering a seamless service for its customers.Responsibilities To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including: Equivalence of overseas qualifications, Application Process, Course Selection and fees, Status for fee payment purposes, English Language requirements, Immigration and visa requirements. Operational processes, Other related issuesTo maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.Criteria A good level of education, to degree level or equivalent is expected. English andMathematics at GCSE level.Previous administrative experience in the higher education environment isdesirable. Experience of operating and developing efficient administrativesystems; particularly volume and accurate data processing in a customer -facingrole.Excellent communication, customer service skills and strong interpersonal skillsStrong customer focusAbility to deal with international recruitment agents and overseas institutional staff with care and sensitivityAbility to organise work efficientlyAttention to detail and accuracyAbility to work to tight deadlinesFlexible team worker with good interpersonal skills.Ability to work with a diverse student populationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Hourly Rate £14.03 per hourLocation - Birmingham city centreJob Title - Admissions Officer/International Interviewer Job Type - Temporary On-going -3-6 months Purpose You will provide a systematic customer service as part of the International Admissions and Conversion team to ensure an effective and efficient service for both internal and external customers, and by so doing achieve the target for recruitment of international students in line with the University's internationalisation strategy. You will also support the conversion of international students by providing positive assistance through the entire enquiry and application process, delivering a seamless service for its customers.Responsibilities To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including: Equivalence of overseas qualifications, Application Process, Course Selection and fees, Status for fee payment purposes, English Language requirements, Immigration and visa requirements. Operational processes, Other related issuesTo maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.Criteria A good level of education, to degree level or equivalent is expected. English andMathematics at GCSE level.Previous administrative experience in the higher education environment isdesirable. Experience of operating and developing efficient administrativesystems; particularly volume and accurate data processing in a customer -facingrole.Excellent communication, customer service skills and strong interpersonal skillsStrong customer focusAbility to deal with international recruitment agents and overseas institutional staff with care and sensitivityAbility to organise work efficientlyAttention to detail and accuracyAbility to work to tight deadlinesFlexible team worker with good interpersonal skills.Ability to work with a diverse student populationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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