Key Responsibilities :Roles & Responsibilities - Customer Care ExecutiveManage the email backend/customer service vertical along with a team of executives.Handle and resolve customer queries and complaints received through email and calls.Ensure timely and accurate resolution of customer issues within defined SLAs.Resolve escalated complaints received from customers, agents, and advisors.Understand customer problems and identify appropriate solutions and p
Key Responsibilities :Roles & Responsibilities - Customer Care ExecutiveManage the email backend/customer service vertical along with a team of executives.Handle and resolve customer queries and complaints received through email and calls.Ensure timely and accurate resolution of customer issues within defined SLAs.Resolve escalated complaints received from customers, agents, and advisors.Understand customer problems and identify appropriate solutions and p
Key Responsibilities Handle customer inquiries and complaints through multiple channels. Manage order tracking, returns, replacements, refunds, and delivery-related issues. Respond to customer messages on marketplaces and the company website. Coordinate with warehouse, logistics, sales, and marketing teams for issue resolution. Maintain customer records and prepare service reports. Monitor customer reviews and collect feedback for process improvement
Key Responsibilities Handle customer inquiries and complaints through multiple channels. Manage order tracking, returns, replacements, refunds, and delivery-related issues. Respond to customer messages on marketplaces and the company website. Coordinate with warehouse, logistics, sales, and marketing teams for issue resolution. Maintain customer records and prepare service reports. Monitor customer reviews and collect feedback for process improvement
Position- Customer Handling Supervisor ( KAM )Location: Mumbai Qualification- Any Graduate Job Responsibilities:Customer Relationship Management:Act as the primary point of contact for customers, ensuring their queries and issues are handled promptly and professionally.Basic computer MS word Excel, PowerPoint skills and mail chat Data maintenance MIS preparation & PPTBuild and maintain strong, long-term customer relationships to support business growth.Shi
Position- Customer Handling Supervisor ( KAM )Location: Mumbai Qualification- Any Graduate Job Responsibilities:Customer Relationship Management:Act as the primary point of contact for customers, ensuring their queries and issues are handled promptly and professionally.Basic computer MS word Excel, PowerPoint skills and mail chat Data maintenance MIS preparation & PPTBuild and maintain strong, long-term customer relationships to support business growth.Shi