Key Responsibilities : Manage customer queries, complaints and service requests received through Email,CRM and servicing channels. Engage with customers through outbound calls, as per internal guidelines, to gain aclear understanding of their concerns, obtain additional information where required,and ensure effective resolution while delivering a superior customer experience. Provide accurate and customer-centric responses through written and verbalcomm
Key Responsibilities : Manage customer queries, complaints and service requests received through Email,CRM and servicing channels. Engage with customers through outbound calls, as per internal guidelines, to gain aclear understanding of their concerns, obtain additional information where required,and ensure effective resolution while delivering a superior customer experience. Provide accurate and customer-centric responses through written and verbalcomm
For an employee insurance and health benefits organization focused on making health insurance simple, accessible and inclusive for modern organizations.About the Role1. The Accounts Servicing Team is responsible for the dedicated processing and servicing of all health claims for key strategic accounts.2. The primary purpose of this team is to deliver streamlined and efficient claims management, ensuring timely resolution and exceptional service tailored to
For an employee insurance and health benefits organization focused on making health insurance simple, accessible and inclusive for modern organizations.About the Role1. The Accounts Servicing Team is responsible for the dedicated processing and servicing of all health claims for key strategic accounts.2. The primary purpose of this team is to deliver streamlined and efficient claims management, ensuring timely resolution and exceptional service tailored to
Key Responsibilities :Roles & Responsibilities - Customer Care ExecutiveManage the email backend/customer service vertical along with a team of executives.Handle and resolve customer queries and complaints received through email and calls.Ensure timely and accurate resolution of customer issues within defined SLAs.Resolve escalated complaints received from customers, agents, and advisors.Understand customer problems and identify appropriate solutions and p
Key Responsibilities :Roles & Responsibilities - Customer Care ExecutiveManage the email backend/customer service vertical along with a team of executives.Handle and resolve customer queries and complaints received through email and calls.Ensure timely and accurate resolution of customer issues within defined SLAs.Resolve escalated complaints received from customers, agents, and advisors.Understand customer problems and identify appropriate solutions and p