Company Overview
Organization Name: Saint-Gobain India Pvt Ltd - Gyproc Business
Position: Sales Coordinator (Off-rolls)
Department: Sales Coordination / Customer Support / Commercial Operations
Job Location: Mumbai, Maharashtra
Compensation: ₹35,000 Net Take Home (NTH) per month
Job Purpose & Summary
The Sales Coordinator will be responsible for end-to-end sales order management, customer relationship handling, payment reconciliation, and cross-functional coordination between sales, credit control, manufacturing, and supply chain teams to ensure smooth and timely dispatches.
Key Roles & Responsibilities
- Customer Coordination & Support:
- Act as the single point of contact for sales queries regarding material availability, dispatch status, incoming dispatches, and account-related matters (credit limits, overdue payments, and stock transfers).
- Coordinate closely with customers and market stakeholders for order confirmations, payments, and statutory documentation.
- Support customers by proactively resolving operational queries and managing the formal complaint resolution process.
- Make outbound calls to customers to generate repeat orders at the desired frequency and target product mix.
- Order Management & Fulfillment:
- Own end-to-end order execution, covering order receipt, entry, forecasting, dispatch tracking, and applying applicable standard/special discounts.
- Coordinate with Planning, Purchase, Manufacturing, and Logistics teams to ensure material availability meets customer delivery timelines.
- Track pending orders, send regular updates to internal teams, and coordinate sample requirements and balance cheques with the field sales team.
- Prepare and share advance demand forecasts with senior management and the supply chain team prior to plant dispatch cut-off schedules.
- Billing & Commercial Administration:
- Liaise with the Credit Control team to secure necessary credit approvals prior to order processing and dispatch.
- Post, track, and reconcile customer payments to maintain accurate and up-to-date account outstanding ledgers.
Desired Candidate Profile
- Education: Any Graduate.
- Experience: 2 to 6 years of proven experience in Sales Coordination, Order Processing, or Commercial Operations.
- Technical & Domain Skills:
- Strong understanding of order management, dispatch planning, customer support, and payment follow-up procedures.
- Hands-on proficiency in using ERP systems for managing sales orders and inventory tracking.
- Working knowledge of SAP (SD / related modules) is an added advantage.
- Soft Skills & Communication:
- Excellent written and verbal communication skills for professional interaction via phone calls, emails, and chat.
- Fluency in Hindi and English; proficiency in the regional language (Marathi) is preferred.
