Job opening - Customer Support (Dispatch) in 東京23区 | Randstad

summary

東京23区, 東京都
¥4,000,000 - ¥5,500,000 per year, 年収400 ～ 550万円
contract

job category
hospitality & tourism

job details

社名
社名非公開

職種
その他　サービス・外食・流通

業務内容 ...

Drive operational excellence and integrate cutting-edge AI technology to scale customer-facing processes for a leading technology innovator.About the company:Our client is a global technology organization dedicated to revolutionizing customer reliability and operations through advanced automation and forward-thinking digital infrastructure.Role & Responsibilities:You will lead the implementation of systems and technologies that streamline Customer and Sales operations. Your mission involves optimizing workflows via AI-powered tools while ensuring a seamless, high-quality service delivery across all teams.Main tasks include■ Manage and execute complex customer-centric operations.■ Improve operational workflows through advanced automation.■ Utilize AI tools to enhance daily productivity.■ Handle escalations and delegate tasks effectively.■ Achieve performance goals and customer expectations.

求められる経験
■ 3+ years of Operations or Support management experience.
■ Bachelor's degree in Computer Science or equivalent.
■ Proficiency with CRM systems like Salesforce.
■ Experience using AI tools (e.g., Claude, Gemini).
■ Fluent-level English proficiency.
■ English reading and writing

保険
雇用保険

休日休暇
祝日,土曜日　日曜日　祝日

給与
年収400 ～ 550万円

賞与
0
雇用期間
期間の定めなし

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社名
社名非公開

職種
その他　サービス・外食・流通

業務内容
Drive operational excellence and integrate cutting-edge AI technology to scale customer-facing processes for a leading technology innovator.About the company:Our client is a global technology organization dedicated to revolutionizing customer reliability and operations through advanced automation and forward-thinking digital infrastructure.Role & Responsibilities:You will lead the implementation of systems and technologies that streamline Customer and Sales operations. Your mission involves optimizing workflows via AI-powered tools while ensuring a seamless, high-quality service delivery across all teams.Main tasks include■ Manage and execute complex customer-centric operations.■ Improve operational workflows through advanced automation.■ Utilize AI tools to enhance daily productivity.■ Handle escalations and delegate tasks effectively.■ Achieve performance goals and customer expectations.

求められる経験
■ 3+ years of Operations or Support management experience.
■ Bachelor's degree in Computer Science or equivalent.
■ Proficiency with CRM systems like Salesforce.
■ Experience using AI tools (e.g., Claude, Gemini). ...

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experience
■ 3+ years of Operations or Support management experience. ■ Bachelor's degree in Computer Science o

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customer success manager
- 東京23区, 東京都
- permanent
- ¥10,000,000 - ¥18,000,000 per year, 年収1,000 ～ 1,800万円
社名社名非公開職種その他　サービス・外食・流通業務内容【Customer Success Manager求人】日本法人設立から2年半強で国内のユーザー企業が500社超Slack、ServiceNow, AWS, ZenDesk, Atlassian等何百ものアプリケーションとシームレスに統合可Oracle, Salesforce, Marketo, Kyriba, Concur等をサポートした、Japan Cloudが出資求められる経験IT業界で5～7年以上のエンタープライズ顧客に対するカスタマーサクセスやアカウントマネジメントの実務経験コンサルティングスキルと、信頼されるアドバイザーとして顧客価値を創出した実績日本語・英語での優れたプレゼンテーション・文書・口頭コミュニケーション能力Cレベル（経営層）との折衝・ファシリテーションスキルビジネス価値・ROIモデル構築経験スピード感のある協働的な環境で成果を出せる方SaaSビジネスモデルの知識保険健康保険,雇用保険待遇・福利厚生休憩室休日休暇日曜日,土曜日,祝
posted 1 september 2025
社名社名非公開職種その他　サービス・外食・流通業務内容【Customer Success Manager求人】日本法人設立から2年半強で国内のユーザー企業が500社超Slack、ServiceNow, AWS, ZenDesk, Atlassian等何百ものアプリケーションとシームレスに統合可Oracle, Salesforce, Marketo, Kyriba, Concur等をサポートした、Japan Cloudが出資求められる経験IT業界で5～7年以上のエンタープライズ顧客に対するカスタマーサクセスやアカウントマネジメントの実務経験コンサルティングスキルと、信頼されるアドバイザーとして顧客価値を創出した実績日本語・英語での優れたプレゼンテーション・文書・口頭コミュニケーション能力Cレベル（経営層）との折衝・ファシリテーションスキルビジネス価値・ROIモデル構築経験スピード感のある協働的な環境で成果を出せる方SaaSビジネスモデルの知識保険健康保険,雇用保険待遇・福利厚生休憩室休日休暇日曜日,土曜日,祝
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