About the Role
This role is ideal for a mid-level professional stepping up from desktop/helpdesk support who wants end-to-end ownership of hardware fleets, software licensing, asset registers, and ITIL-aligned change management processes without being bogged down by corporate bureaucracy.
Key Responsibilities
- Own service requests end-to-end, managing fleet upgrades, mobile devices, hardware, and internal IT requests across APAC operating hours.
- Oversee and maintain the accuracy of IT asset inventories and software licensing registers.
- Act as an ambassador for digital workplace change management and regional end-user communications.
- Provide key technology support for executive and onsite audio/video (AV) systems, including live events.
- Manage second-line remote support and onboarding for regional business units using ServiceNow and standard ITSM practices.
- Liaise with external vendors for hardware warranties, maintenance, and incident management.
About You
- Background: 3+ years of progressive experience moving from help desk to desktop support and service delivery.
- Core Technical Skills: Hands-on troubleshooting expertise across Windows OS, Microsoft 365, mobile platforms, and AV/VC office setups.
- Process Focus: Solid grounding in ITIL frameworks, software license management, asset management, and ServiceNow.
- Communication: Professional skills to engage with diverse technical and business stakeholders.
- Scope Note: This position is best suited for an evolving technical support specialist stepping up into service delivery management, rather than a senior manager with 5+ years of strategic management experience.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
