Job Title: Executive - E-Commerce Operations
Location: Seawoods, Navi Mumbai
Work Model: 5 days/week (Hybrid: 3-4 days in-office, 1 day WFH based on business needs)
Employment Type: Full-time (Third-Party Payroll with equivalent benefits)
Role Overview
We are looking for a detail-oriented Executive - E-Commerce Operations to manage end-to-end multi-platform online marketplace operations. You will be responsible for daily sales tracking, inventory coordination, catalog hygiene, promotional execution, and financial reporting across key beauty and lifestyle e-commerce accounts.
Key Responsibilities
1. Reporting & Sales Data Management
- Track, compile, and analyze daily/weekly/monthly secondary sales across e-commerce platforms.
- Maintain central sales dashboards to enable data-driven decision-making.
2. Inventory & SKU Management
- Monitor stock levels across various fulfillment centers and platform warehouses to ensure optimal product availability.
- Maintain accurate master data files for SKUs, listings, and pricing across platforms.
3. Marketing & Promotional Execution
- Maintain and execute the monthly e-commerce marketing calendar and creative trackers.
- Coordinate with creative and platform teams to collect and organize Proofs of Execution (POEs) for marketing campaigns.
- Upload, set up, and release promotional offers on platforms, ensuring 100% accuracy in offer configuration and discount mapping.
- Track post-campaign performance to measure promotional effectiveness.
4. Financial Operations & Reconciliation
- Log and track invoices, debit notes, monthly marketing Credit Notes (CNs), and Release Orders (ROs).
- Reconcile monthly promotional discounts and claims with platform partners.
- Coordinate with internal finance teams and external platform reps to resolve billing and settlement discrepancies in a timely manner.
5. Cataloging & Brand Hygiene
- Conduct regular Product Detail Page (PDP) hygiene audits across portals to ensure accurate content, high-resolution imagery, correct pricing, and active listings.
- Monitor ratings and customer reviews across platforms to ensure brand presentation standards are maintained.
- Manage and update Brand Stores/Brand Pages across e-commerce portals.
Key Qualifications & Requirements
- Experience: 1-3 years of hands-on experience managing operational workflows for major e-commerce platforms (beauty, fashion, or personal care sectors preferred).
- Skills: Proficiency in Advanced Excel (VLOOKUP, Pivot Tables, data manipulation), strong numerical aptitude, and catalog management.
- Communication: Excellent verbal and written coordination skills to work seamlessly across cross-functional internal teams and external portal managers.
- Attributes: High attention to detail, proactive execution skills, and the ability to manage multiple platform operational workflows simultaneously.
