1. Visitor & Guest Management
- Welcoming & Greeting: Greeting guests, clients, and vendors warmly as they arrive, determining the purpose of their visit, and directing them to the appropriate person or department.
- Visitor Logs: Maintaining an accurate, up-to-date digital or physical guest logbook to ensure security and compliance.
- Hospitality: Offering refreshments to waiting clients and ensuring the reception area remains tidy, presentable, and well-organized.
2. Communication & Switchboard Operations
- Call Routing: Answering incoming phone calls promptly, screening them, and transferring them to the correct extension.
- Message Taking: Recording accurate messages when staff members are unavailable and ensuring they are delivered promptly via email or chat.
- Inquiry Handling: Responding to basic inquiries about the company's services, location, hours of operation, and general information.
3. Administrative & Clerical Support
- Mail & Courier Handling: Sorting, logging, and distributing incoming mail, packages, and deliveries. Preparing and scheduling outgoing shipments.
- Meeting Room Coordination: Managing the calendar and booking schedules for conference rooms, ensuring there are no scheduling conflicts.
- Data Entry & Filing: Assisting with basic data entry, maintaining updated contact lists (clients, vendors, employees), and filing physical or digital documents.
- Office Supplies: Monitoring inventory levels of reception and pantry supplies, and placing orders when stocks are low.
4. Security & Safety Compliance
- Access Control: Monitoring the entrance, issuing visitor badges, and ensuring unauthorized individuals do not enter the secure areas of the building.
- Emergency Liaison: Acting as a central point of contact during emergencies, guiding visitors during evacuations, and contacting emergency services if necessary.
experience
3
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