- Exceptional Communication & Interpersonal Skills
- Problem-Solving & Efficiency
- Detailed Knowledge (Hotel, City, Competitors)
- Professionalism & Positive Attitude
- Multitasking in a Busy Environment
- Guest Welcome & Departure: Warmly greet guests, manage smooth check-in/out, and provide fond farewells.
- Information & Promotion: Provide detailed info on hotel amenities, services, local attractions, and upsell offerings.
- Issue Resolution: Address complaints and concerns efficiently, escalating when necessary, to resolve issues to guest satisfaction.
- VIP Guest Management: Oversee VIP arrivals/departures, manage special requests, and coordinate pre-arrival preparations.
- Inter-Departmental Liaison: Coordinate with Housekeeping, Food & Beverage, etc., to fulfill guest needs seamlessly.
- Feedback & Improvement: Collect guest feedback, update guest profiles (likes/dislikes), and suggest service enhancements.
- Administrative Duties: Maintain guest records, handle basic cashier tasks, and log daily activities.
- Proactive Service: Anticipate guest needs, build rapport, and ensure a memorable, positive experience.
job details
summary
- bengaluru, karnataka
- temporary
- job categoryeducation, training & library
job details
- Exceptional Communication & Interpersonal Skills
- Problem-Solving & Efficiency
- Detailed Knowledge (Hotel, City, Competitors)
- Professionalism & Positive Attitude
- Multitasking in a Busy Environment
- Guest Welcome & Departure: Warmly greet guests, manage smooth check-in/out, and provide fond farewells.
- Information & Promotion: Provide detailed info on hotel amenities, services, local attractions, and upsell offerings.
- Issue Resolution: Address complaints and concerns efficiently, escalating when necessary, to resolve issues to guest satisfaction.
- VIP Guest Management: Oversee VIP arrivals/departures, manage special requests, and coordinate pre-arrival preparations.
- Inter-Departmental Liaison: Coordinate with Housekeeping, Food & Beverage, etc., to fulfill guest needs seamlessly.
- Feedback & Improvement: Collect guest feedback, update guest profiles (likes/dislikes), and suggest service enhancements.
- Administrative Duties: Maintain guest records, handle basic cashier tasks, and log daily activities.
- Proactive Service: Anticipate guest needs, build rapport, and ensure a memorable, positive experience.
experience
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