hardware asset manager.

• Driving the end-to-end hardware management and lifecycle process, from procurement through to secure disposal.
• Maintaining a precise and up-to-date inventory of all hardware assets, including computers, phones, and peripherals.
• Monitoring and resolving support cases related to hardware issues to ensure minimal downtime for users.
• Leading the procurement and ordering process for new hardware based on organizational needs.
• Collaborating closely with end users and IT teams to predict hardware requirements and ensure technology aligns with user needs.
• Creating and managing the annual hardware budget, including consistent follow-up on expenditures.
• Empowering 1st and 2nd line support teams by providing advanced troubleshooting education in hardware-related areas. 

The ideal candidate is a highly organized and proactive professional who thrives in a fast-paced, collaborative environment. You should possess a meticulous eye for detail and a passion for solving technical challenges while maintaining a clear overview of complex inventory systems.

To succeed in this role, you must have:

• Proven experience in supporting IT client hardware and peripherals.
• Experience in managing relationships with external suppliers and service providers.
• Strong technical knowledge of IT infrastructure and IT Asset Management (ITAM) tools.
• Hands-on experience with basic maintenance and setup of computers and mobile device management in Intune.
• Demonstrated proficiency in using collaboration and tracking tools such as Jira or Azure Boards.
• Exceptional problem-solving, troubleshooting, and documentation skills.
• Familiarity with the ITIL framework.
• Experience working within an Agile methodology.
• Knowledge of budget management and financial tracking for hardware assets.