社名
社名非公開
職種
CEO、COO、CFO、CIO、CTO、経営幹部、幹部候補
業務内容
...
【About Company】Globally recognized leader in its respected industry, driven by innovation and a commitment to excellence. As company continue to expand their footprint, they are looking for a visionary operational leader to drive efficiency, agility, and world-class service delivery across the organization.【The Role】Seeking a strategic and highly experienced Head of Shared Services to lead multi-functional operational support center. In this critical leadership role, you will oversee and optimize day-to-day operations across Finance, Human Resources (HR), General Affairs (GA), Supply Chain Management (SCM), and Customer Support.You will be the driving force behind standardizing processes, implementing automation, transformation and fostering a culture of continuous improvement to ensure business units receive seamless, high-quality support.【Key Responsibilities】■ Strategic Leadership & Transformation•Define and execute the strategic roadmap for the Shared Services organization, aligning with overall corporate objectives.•Drive digital transformation initiatives, including the integration of RPA (Robotic Process Automation), AI, and advanced ERP systems to streamline workflows.•Lead change management efforts to ensure smooth transitions of new processes and functions into the Shared Services model.■ Operational Oversight Directly manage and optimize service delivery across the following core pillars:•Finance: Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), and expense management.•Human Resources: Employee onboarding, payroll administration, benefits processing, and HR data management.•General Affairs: Facility management, vendor relations, procurement of office supplies, and administrative support.•Supply Chain Management: Order processing, inventory tracking support, procurement, logistics coordination, and supplier query management.•Customer Support: Tier 1/Tier 2 customer inquiries, ticketing system management, and issue resolution SLAs.【Performance & Stakeholder Management】•Establish, monitor, and report on comprehensive Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).•Partner closely with global functional heads (CFO, CHRO, Head of Supply Chain, etc.) to ensure the Shared Services center meets their evolving needs.•Manage operational budgets, ensuring cost-effectiveness and resource optimization.【Team Development】•Lead, mentor, and inspire a large, diverse, and cross-functional team across [mention locations/regions if applicable].•Build a high-performance culture focused on customer-centricity, accountability, and continuous learning.【What Company Offers】•Global Impact: A chance to shape the operational backbone of a thriving multinational company.•Competitive Compensation: An attractive base salary, performance-based bonus, and comprehensive equity/stock options.•Flexibility: Hybrid work style, up to 2 days WFH. Super flex with no core hours.
求められる経験
【Qualifications & Requirements】
•Experience: Experience in Shared Services, BPO, Business Operations, or related fields, with at least 5+ years in a leadership capacity.
•Global Exposure: Proven track record of managing multi-functional teams in a complex, matrixed multinational corporate environment.
•Functional Expertise: Deep understanding of operational processes in at least one, two or more of the core areas (Finance, HR, GA, SCM, Customer Support).
•Transformation Skills: Demonstrated success in leading process optimization (Lean/Six Sigma certification is a strong plus) and implementing operational technologies (e.g., SAP, Oracle, ServiceNow, Salesforce).
•Soft Skills: Exceptional communication, negotiation, and stakeholder management skills. Ability to influence without direct authority.
•Education: Bachelor’s degree (an MBA or equivalent master's degree is highly preferred, not a must).
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収1,600 ～ 3,000万円
賞与
-
雇用期間
期間の定めなし
show more
社名
社名非公開
職種
CEO、COO、CFO、CIO、CTO、経営幹部、幹部候補
業務内容
...
【About Company】Globally recognized leader in its respected industry, driven by innovation and a commitment to excellence. As company continue to expand their footprint, they are looking for a visionary operational leader to drive efficiency, agility, and world-class service delivery across the organization.【The Role】Seeking a strategic and highly experienced Head of Shared Services to lead multi-functional operational support center. In this critical leadership role, you will oversee and optimize day-to-day operations across Finance, Human Resources (HR), General Affairs (GA), Supply Chain Management (SCM), and Customer Support.You will be the driving force behind standardizing processes, implementing automation, transformation and fostering a culture of continuous improvement to ensure business units receive seamless, high-quality support.【Key Responsibilities】■ Strategic Leadership & Transformation•Define and execute the strategic roadmap for the Shared Services organization, aligning with overall corporate objectives.•Drive digital transformation initiatives, including the integration of RPA (Robotic Process Automation), AI, and advanced ERP systems to streamline workflows.•Lead change management efforts to ensure smooth transitions of new processes and functions into the Shared Services model.■ Operational Oversight Directly manage and optimize service delivery across the following core pillars:•Finance: Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), and expense management.•Human Resources: Employee onboarding, payroll administration, benefits processing, and HR data management.•General Affairs: Facility management, vendor relations, procurement of office supplies, and administrative support.•Supply Chain Management: Order processing, inventory tracking support, procurement, logistics coordination, and supplier query management.•Customer Support: Tier 1/Tier 2 customer inquiries, ticketing system management, and issue resolution SLAs.【Performance & Stakeholder Management】•Establish, monitor, and report on comprehensive Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).•Partner closely with global functional heads (CFO, CHRO, Head of Supply Chain, etc.) to ensure the Shared Services center meets their evolving needs.•Manage operational budgets, ensuring cost-effectiveness and resource optimization.【Team Development】•Lead, mentor, and inspire a large, diverse, and cross-functional team across [mention locations/regions if applicable].•Build a high-performance culture focused on customer-centricity, accountability, and continuous learning.【What Company Offers】•Global Impact: A chance to shape the operational backbone of a thriving multinational company.•Competitive Compensation: An attractive base salary, performance-based bonus, and comprehensive equity/stock options.•Flexibility: Hybrid work style, up to 2 days WFH. Super flex with no core hours.
求められる経験
【Qualifications & Requirements】
•Experience: Experience in Shared Services, BPO, Business Operations, or related fields, with at least 5+ years in a leadership capacity.
•Global Exposure: Proven track record of managing multi-functional teams in a complex, matrixed multinational corporate environment.
•Functional Expertise: Deep understanding of operational processes in at least one, two or more of the core areas (Finance, HR, GA, SCM, Customer Support).
•Transformation Skills: Demonstrated success in leading process optimization (Lean/Six Sigma certification is a strong plus) and implementing operational technologies (e.g., SAP, Oracle, ServiceNow, Salesforce).
•Soft Skills: Exceptional communication, negotiation, and stakeholder management skills. Ability to influence without direct authority.
•Education: Bachelor’s degree (an MBA or equivalent master's degree is highly preferred, not a must).
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収1,600 ～ 3,000万円
賞与
-
雇用期間
期間の定めなし
show more
