- Quality Assurance: Inspect rooms regularly and resolve guest complaints regarding housekeeping.
- Interdepartmental Coordination: Collaborate with the Maintenance/Engineering team for repairs and the Front Office for room inventory management.
- Operational Management: Oversee daily cleaning of guest rooms and public areas to meet brand standards.
- Staff Leadership: Hire, train, schedule, and evaluate housekeeping personnel.
- Inventory & Budgeting: Manage purchasing, inventory of linens and cleaning supplies, and control departmental expenses.
- Experience: Usually requires at least 2–10 years of experience in housekeeping, with 2–3 years in a similar leadership role.
- Education: A diploma or degree in hospitality management or related field is often preferred.
- Skills: Strong leadership, communication, organizational, and budgetary skills are essentialKey Performance Indicators
- Maintaining high cleanliness scores and guest satisfaction ratings.
- Adhering to operating budgets.
- Ensuring efficient turnaround times for room cleaning.
