Location: Noida
Role Responsibilities
§ Developing a working knowledge of solutions and the administrative side of our
platforms. § Responding promptly and professionally to requests for client support, with the
aim of ensuring satisfactory resolutions for all parties.
§ Providing administrative support to client projects as assigned.
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§ Configuring managed-service projects on platforms with limited support.
§ Supporting clients with implementing their own assessment and development projects on
platforms.
§ Building tests and reporting content on platforms and setting up client accounts.
§ Reporting bugs or other software/product/platform issues, and collaborating with teams
like Software Engineering and Product Management to implement fixes for client projects.
§ Providing feedback on client implementations to colleagues in other departments.
§ Meeting service level agreements (SLAs) in their region.
§ Following processes around documentation of client work and interactions, e.g. utilizing
client relationship management and project management tools such as Jira and OpenAir.
Knowledge, Skills and Experience Requirements
§ Strong IT skills and the ability to learn new systems and administrative portals quickly.
§ Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc.
§ Previous experience in the talent management industry is desirable but not required.
§ Demonstrable evidence of being able to collaborate effectively with others, manage
personal assignments, and drive tasks through to resolution.
experience
5
