infrastructure support analyst.

Location: Pune

Job Summary

The IT Analyst provides day-to-day IT infrastructure support both onsite and remotely. The role focuses on resolving IT incidents and service requests, supporting IT systems and equipment, maintaining assets, implementing changes, and coordinating with global IT teams and external vendors.

Key Responsibilities

• Provide support for IT incidents and user requests through the IT service management system.
• Install, configure, maintain, and troubleshoot laptops, desktops, workstations, mobile devices, phones, and related software.
• Support servers, networks (LAN/WAN), UPS systems, switches, backups, and monitoring tools.
• Coordinate with enterprise IT teams and vendors to resolve critical issues.
• Maintain computer rooms, data rooms, racks, and cabling infrastructure.
• Manage IT assets and keep asset records up to date.
• Perform backup and data restoration activities.
• Support vendor management and annual maintenance contracts.
• Follow change management and outage communication processes.
• Assist with IT budgeting and cost tracking.
• Participate in service reviews, continuous improvement initiatives, and problem-solving activities.
• Train users on IT processes and systems.
• Support access management and entitlement requests.
• Execute patching activities and support audit requirements.

Education & Experience

• Bachelor's Degree in Computer Science.
• Minimum 2 years of experience in IT operations or infrastructure support.
• Experience in manufacturing or automotive environments is an advantage.
• ITIL, Microsoft Certified Desktop Service Technician (MCDST), or HP certifications are preferred.

Required Skills

• Strong knowledge of Windows OS installation, configuration, patching, and troubleshooting.
• Experience with Microsoft tools and client-side software.
• Knowledge of Dell desktops, laptops, printers, scanners, barcode printers, and plotters.
• Basic understanding of Windows Servers, Cisco networking equipment, UPS systems, and biometric devices.
• Good customer service, communication, troubleshooting, and problem-solving skills.
• Ability to work independently and adapt to changing business needs.
• Strong English communication skills.

Travel

• Up to 10% travel may be required.

This role is primarily responsible for ensuring smooth IT operations at the site, providing user support, maintaining IT infrastructure, and coordinating with internal and external stakeholders to resolve technical issues efficiently.

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