it services architect - siam.

Advantages
- Work on a large complex initiative
- Work primarily remote
- Competitive market rates

Responsibilities
Discovery and Current State Analysis
• Conduct technical interviews, workshops, and document reviews with health authority teams and service providers.
• Review existing service portfolios, organizational structures, tools, and performance management processes.
• Inventory current services, interfaces, systems, and dependencies.
• Assess integration challenges, risks, and performance bottlenecks.
• Identify opportunities for standardization, optimization, and improved interoperability.

Future State Architecture & Integration Design
• Define and document future state service integration models, including service categories and boundaries, service integration and process interfaces, governance and accountability structures, and roles and responsibilities for retained and outsourced functions.
• Illustrate key service flows and handoffs through service blueprints or value stream maps.
• Develop architectural diagrams (e.g., service interaction maps, system interface diagrams, integration workflows).
• Recommend technical standards, APIs, protocols, and governance for integration.
• Support roadmap development for service transformation and integration initiatives.

Qualifications
• Strong expertise in IT service architecture design defining end-to-end service models, including service domains, integrations, and dependencies.
• Deep understanding of Service Integration and management (SIAM) principles, multi-provider coordination, and retained organization models.
• Experience mapping complex IT service interactions, workflows, and dependencies.
• Experience aligning service architecture with enterprise architecture standards (TOGAF, Zachman, or equivalent)
• Proficiency in creating architectural diagrams, service blueprints, and integration models (e.g., UML, BPMN, swimlane diagrams).
• Familiarity with IT service management frameworks (ITIL, COBIT) and governance best practices.
• Familiarity with common ITSM and ITOM platforms (e.g. ServiceNow)
• Understanding of cloud and on-premises service models, including hybrid environments.

Summary
If you're an experienced IT Services Management Architect with a strong background in SIAM, apply today or reach out to your Randstad representative!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

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